Technical Consultant - LAHORE, Pakistan - Contour Software

Description

Duties and Responsibilities:

To support the Initiative Manager as an effective contributing project team member through the following activities:

Understand and decompose customers work procedures and model the procedures in Target Web products and work instructions.

Configure hardware and software to support Target web product implementations including Microsoft Windows operating systems, SQL Server database and other required software applications.

Configure OPE systems in customer IT environments.

Utilize business application integration products to interface Target products and customer business applications such as ERP systems. Help to diagnose and resolve complex system integration problems.

Configure and model customer data in Target Web product databases.

Configuration of Shopify & Integration with Dealer Management Systems.

Design and create custom reports based on customer requirements.

Author customer system validation and testing documentation to support customers validation efforts.

Develop and maintain detailed functional knowledge of OPE products. Develop and maintain expertise in the configuration and deployment of OPE products.

Document best practices to share and communicate knowledge among the broader Professional Services team.

Create tools and templates to improve team productivity.

Who you are (the soft skills):

As our ideal candidate, you have

Commitment to customer satisfaction: you are focused on customer goals and objectives and helping them attain them.

Excellent English language skills: you speak and write English well.

Strong verbal communication skills: you speak clearly in positive or negative situations, you actively listen and ask for clarification, you respond well to questions, and you are comfortable presenting to a group.

Strong written communication skills: you write clearly and informatively.

Strong problem-solving skills: you resolve problems in a timely manner, your decision-making process is data driven, you can develop alternative solutions, you work well in group problem solving situations.

Strong character: you demonstrate unquestionable integrity in every aspect of your work and interactions with others, you consistently model the behaviors and values established by the company, and you respect diversity of perspective in all interactions.

A highly collaborative mindset: you build and maintain partnerships with people at all levels of the company, you actively contribute to team and company success, you maintain flexibility and react to change appropriately, and you communicate and share information with candor that builds trust and enhances relationships.

Required Skills & Experience:

BS or MS degree in a technical field (preferably engineering or computer science).

Knowledge of relational databases and SQL a plus.

Knowledge of SQL Server/ dealership management ERPs is a plus.

Programming experience a plus; formal training or courses in a modern programming language a plus.

Knowledge with shopify a plus

Up to 1-3 year of work experience.

Exciting Benefits we offer:

Market-leading Salary

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance