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    Access Network Engineer - Islamabad, Pakistan - Professional Employers (Pvt.) Ltd.

    Professional Employers (Pvt.) Ltd.
    Professional Employers (Pvt.) Ltd. Islamabad, Pakistan

    Found in: Manatal GBL S2 T2 - 2 hours ago

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    Description

    RESPONSIBILITIES:
    1- The successful candidate will utilize his/her advanced knowledge of telecommunications and excellent customer service skills in this position to:
    Provide technical support service to the customers independently or jointly with a technical support team;
    2- Develop the technical solution and issue the design documents: HLD, LLD;
    Provide detailed information on how to set up, configure, and upgrade, migrate Access Network Products;
    3- Pre-sales support for testing, bidding, or holding workshops in the field of Fixed Access Networks;
    4- Track and solve all technical issues appear during testing/workshop/project delivery activities, provide to the customer the necessary technical support and suggestions, and maintain good cooperation with customer and business partners;
    5- Troubleshoot hardware and software issues and identify network/application issues;
    6- Use various department tools, technical knowledge, lab equipment, and online resources to provide technical solutions to customers.



    REQUIREMENTS

    • Technical degree;
    • Highlevel English;
    • Familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU,
    • FTTX, GPON, xDSL, management and monitoring systems(U2000/NCE);
    • Strong customer service experience, technical support, and troubleshooting skills;
    Minimum of 2 years of telecommunications customer service/ technical support experience;
    Experience with Huawei Access Network products is considered a big advantage;
    HCIX / CCNA qualification is a plus
    Capable of taking the initiative to identify, resolve problems, and improve the work environment;
    Ability to work on multiple tasks at the same time and prioritize them accordingly;
    Excellent interpersonal and communication skills;
    Good team spirit and adaptability;
    Ability to work in a fast-paced and dynamic environment.
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