
Muhammad Aziz ur Rehman
Customer Service / Support
Services offered
With over a decade of experience as a multi-talented professional, I bring a diverse skill set to the table. My expertise encompasses IT support, cybersecurity, data analysis, web development, graphic design, and office management. I'm passionate about leveraging technology and creativity to deliver impactful solutions.
IT & Cybersecurity Expertise
(#ITSupport #Cybersecurity #CloudSecurity #AI #GoogleITAdmin #MicrosoftAzure #RemoteSupport #Windows365 )
I possess a comprehensive skill set in IT support and cybersecurity, encompassing roles like Help Desk Technician, Systems Analyst, and Security Analyst.
I'm proficient in utilizing AI and cloud platforms like Google IT Admin and Microsoft Azure Directory.
I provide seamless user experience and security through Remote/Online Support and Windows 365.
Graphic Design & Web Development
(#GraphicDesign #WebDevelopment #WordPress #PhotoEditing)
I have a strong foundation in graphic design and web development, creating visually compelling solutions.
I'm adept at designing logos, banners, brochures, websites (including WordPress), and managing online platforms.
My expertise covers photo editing, color correction, and web hosting for landing pages, e-commerce sites, and more.
Office Applications Mastery
(#Office365 #WordProcessing #Spreadsheets #Presentations)
I'm a proficient user of Word Processing, Spreadsheets, and Presentation software, including O365.
I have advanced skills in formatting, data analysis, and automation in Excel and Google Sheets.
I can efficiently manage documents, reports, and data for projects of all sizes.
Data Analytics & Visualization
(#DataAnalytics #PowerBI #Tableau #DataCleaning #DataVisualization #Dashboards)
I leverage my expertise in PowerBI, Tableau, and other tools to transform raw data into clear and insightful visualizations.
My skills encompass data cleaning, sorting, and formula development, allowing me to create compelling dashboards for informed decision-making.
Management & Communication
(#OfficeManagement #HRManagement #CRM #ERP #LMS #CommunicationSkills #Telecommunication)
I bring strong management capabilities to the table, encompassing office management, file management, HR/CRM/ERP/LMS expertise.
I'm proficient in telecommunication tools like Skype, Zoom, and Google Meets, ensuring seamless collaboration and communication within teams.
I possess a proven track record of success in both freelance and on-the-job projects, coupled with a commitment to continuous learning evidenced by certifications from national and international institutes.
Experience
IT Support Specialist Jul 2023 - Present
HAP Packages, Dubai - UAE (Remote)
● Install, configure, and manage hardware & software for optimal performance.
● Provide remote IT support, troubleshooting technical issues across platforms.
● Manage email servers and communication channels for seamless operation.
● Oversee website development and maintenance, ensuring user-friendliness.
Manager IT Sep 2022 - Present
S&S Associates, Islamabad - PK
● Oversee and coordinate IT operations, ensuring smooth functionality.
● Manage budgets, projects, and staff to achieve departmental goals.
● Lead technical projects, including website management and database administration.
● Ensure IT infrastructure aligns with organizational objectives.
Office Manager Aug 2021 - Aug 2022
Clean and Green Pakistan with Shukral (CGPS), Talagang - PK
● Managed office operations, records, and databases, formulated company policies and proposals, supervised staff, and provided IT support to all offices (on-site and remotely).
Manager Operations Oct 2018 - Jul 2021
Community of Evaluators Pakistan, Islamabad - PK
● Managed all training operations (including arrangement, conduction, report preparation, record keeping, official correspondence, and database management). Provided onsite and remote IT and technical support to staff and trainees, particularly during COVID-19.
Office Manager Mar 2018 - Oct 2018
RANGE Advertising Company, Islamabad - PK
● Handled official correspondence, managed records, and created and designed advertisements for digital and print media. Additionally, provided technical support.
Assistant Director Trainings Jun 2017 - Feb 2018
Strategic Human Empowerment & Education Network (SHEEN), Islamabad - PK
● Organized and delivered training programs on the "Quality Assurance & Assessment Scheme" for private schools (leadership, teachers, and students) across Punjab.
Office Assistant Dec 2016 - May 2017
Premier DLC, Gujranwala - PK
● Designed and managed a database for 550 employees and 30,000+ students for the Public School Support Program (PSSP) funded by the Punjab Education Foundation (PEF), Lahore. Developed forms and formats for monitoring, training, and development plans for 48 schools in Punjab. Handled official communication and correspondence, compiled annual reports (monitoring, training, etc.), and prepared the project's financial imprest.
Training Workshop & Reporting Coordinator Mar 2012 - Nov 2016
Rural Education and Community Health (REACH-NGO), Talagang (All Districts of Punjab) - PK
● Organized over 600 training workshops for school teachers and heads, covering various subjects to enhance their skill development. Additionally, as the Reporting Coordinator, designed and managed a database for 10,000+ training participants and prepared final training reports. Furthermore, provided technical and desktop support to staff, trainers, and trainees, including hardware management (projectors, printers, laptops, servers).
Education
IT Support Specialist Jul 2023 - Present
HAP Packages, Dubai - UAE (Remote)
● Install, configure, and manage hardware & software for optimal performance.
● Provide remote IT support, troubleshooting technical issues across platforms.
● Manage email servers and communication channels for seamless operation.
● Oversee website development and maintenance, ensuring user-friendliness.
Manager IT Sep 2022 - Present
S&S Associates, Islamabad - PK
● Oversee and coordinate IT operations, ensuring smooth functionality.
● Manage budgets, projects, and staff to achieve departmental goals.
● Lead technical projects, including website management and database administration.
● Ensure IT infrastructure aligns with organizational objectives.
Professionals in the same Customer Service / Support sector as Muhammad Aziz ur Rehman
Professionals from different sectors near Islamabad
Other users who are called Muhammad
Jobs near Islamabad
-
Group Security Operation Center Officer
2 weeks ago
ieng Group Islamabad++Implement security alerts and events from Security Tools. Perform initial triage analysis response to security incidents including phishing attempts malware infections breaches by validating alerts eliminating false positives determining severity impact of genuine threats. · +I ...
-
Specialist Assurance Analytics
5 hours ago
PMCL-JAZZ IslamabadThe Business Assurance team at Jazz plays a critical role in safeguarding revenue across prepaid and postpaid consumer platforms by ensuring accuracy, completeness, and integrity of financial and operational data. · Perform regular reconciliations between multiple telecom and dig ...
-
Global Operations Specialist
1 month ago
Zones IT Solutions IslamabadThe Global Operations Specialist supports global sales teams by providing detailed sales analysis and implementing sales automation tools. · Analyze trends and performance metrics. · Manage global portals. · Provide daily operational support. · ...