Hassam Irfan

• Deployed Cisco Unified Communications platform with custom workflows and SD-VAN across all branches reducing average time and latency by 30%. 

▪   Website Designs and Banners for new modules

▪   Manage Online Meetings Using Zoom and Skype 

▪   Configuring and management of CISCO routers and switches

▪   Installing, implementing and managing Firewall (Layer 7) policies for office. 

▪   Designing user interface mock up screens using XML.

▪   Graphic Designing of Apps using Adobe Photoshop and Adobe Illustrator

• Responsible for architect and leading the deployment of CORE IT functions to enable an agile, data driven business model. 
• Manage the consolidation national IT network security management in line with the ISO and government standards. 
• Responsible for day to day operations, SLA, and KPIs of IT support team. 
• Accessing business process requirements and manage Application software implementation by creating project timelines, development milestones and deliverables & post implementation support, upgrades and customizations. 
• Maintaining and carrying out system reliability testing on monthly, quarterly, sami-yearly and yearly basis to ensure and test Business continuity plans are effective. 
• Maintaining and managing IT external audit from Government Auditors and ISO. 
• Maintaining and managing all aspects of the Data Centres operation hosting CRM and IVR applications and infrastructure support to 160+ users. 
• Managing CAPEX and OPEX budgets for IT department

• Enhancing the quality of IT products and services.
• Analyzing data to inform business decisions.
• Servers management and analysing.
• Vendor and SLA management
• Maintaining all department KPIs and provide feedbacks to stakeholders. 
• Implement Online Approval System integrated with ERP. 
• Sourcing and implementing new business technology to integrate with ERP. 
• Completed business requirements traceability matrixes and create use cases for development team. 
• Responsible for maintain IT Compliance documentation booklets for auditors. 
• Understanding strategic business needs and plans for growth.
• Growth and Development of existing methodologies and adoption of best practice executions. 

Private, Rawalpindi (Pakistan)