💼 Customer Support Specialist (TTG Streamz)
Company Overview:
TTG Streamz is a premium IPTV and streaming service provider offering high-quality live channels, movies, and on-demand content globally. The company is known for its reliable service, user-friendly platform, and dedicated customer support.
Company Website:
TTG Official Store | The Best TV BOX for 2025
TTG Official Store | The Best TV BOX for 2025
Role & Responsibilities:
As a Customer Support Specialist for TTG Streamz, I played a vital role in ensuring client satisfaction and seamless service delivery by providing technical assistance, resolving inquiries, and maintaining professional communication.
Key Contributions:
📞 Delivered prompt and friendly customer service via live chat, WhatsApp, and email.
🛠️ Assisted users with setup, installation, and troubleshooting of the TTG Streamz APK and devices.
📈 Maintained a high resolution rate and ensured customer issues were resolved quickly and effectively.
🧾 Handled billing, subscription renewals, and account-related queries with accuracy.
💬 Offered product knowledge to educate customers on features, updates, and promotions.
🌐 Worked independently in a remote environment, ensuring timely responses and clear communication.
Tools & Skills Used:
Gorgias, Outlook, Discord, Gmail, Ring Central,
WhatsApp Business
Google Sheets / Docs
Streaming device setup knowledge (Android, Firestick, Smart TV)
Excellent written communication
Multitasking & problem-solving
🌟 Key Achievements:
Maintained a 95%+ customer satisfaction score (if applicable).
Reduced average response time by [X]% through proactive support techniques.
Recognized by the TTG Streamz management for consistent performance and dedication.
What I Gained:
Working with TTG Streamz sharpened my ability to handle high-pressure customer service tasks, strengthened my communication skills, and deepened my understanding of the streaming and IPTV industry.
Portfolio & Services
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