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    Duty Manager-Hospitality - Lahore, Pakistan - Professional Employers (Pvt.) Ltd.

    Professional Employers (Pvt.) Ltd.
    Professional Employers (Pvt.) Ltd. Lahore, Pakistan

    Found in: Manatal GBL S2 T2 - 6 hours ago

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    Description

    DUTIES AND RESPONSIBILITIES:

    • Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guests.
    • Assists in VIPs arrival departure in absence of guest relation officers.
    • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
    • Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
    • Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
    • Prepares and checks for VIPs arrival and escorts guests to rooms.
    • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
    • Handles guest complaints and other related problems and reports on the Assistant Managers log book.
    • Promotes and maintains good public relations.
    • Motivates and maintains good staff relations.
    • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
    • Follows up in credit check report, liaise with credit manager.
    • To responsible for front office operation during the absence of Front Office Manager

    PREREQUISITES:

    Must be able to communicate in English writing and speaking and other languages are advantages. Good & charming personality is important to be the Duty Manager in the way to represent himself on behalf of hotel management.

    Education:

    Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

    Experience:

    Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software (ERP), Telephone Switch board. Etc.

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