-
Clinical Analyst
1 week ago
MTBC ISLAMABAD, Pakistan Full timeThe Clinical Analyst will leverage their clinical background and experience to develop clinical content for structured data templates using current evidence-based guidelines along with recommendations from stakeholders and will help drive the organizational initiatives by bringin ...
-
Mergers & Acquisitions – Associate
3 days ago
Danescor Islamabad, Pakistan Full timeSummary: · Danescor is a leader in the fast-developing market of Internet Investment Banking (IIB) operating across the US and Europe providing investment banking services to mid-market corporates seeking to acquire, sell or raise debt or equity finance. This is an opportunity fo ...
-
Product Support Analyst
1 week ago
S&P Global Islamabad, Pakistan Paid WorkAbout the Role: · Grade Level (for internal use): · 08 · Job Title: Product Support Analyst · About the Role: We are seeking a dynamic Product Support Analyst to elevate our MDM support framework. This role is pivotal in delivering outstanding internal-customer service and drivin ...
-
Quality Engineer II
4 days ago
S&P Global Islamabad, Pakistan Paid WorkAbout the Role: · Grade Level (for internal use): · 09 · The Team · Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve ...
Client Success Analyst - ISLAMABAD, Pakistan - MTBC
Description
Preparing advanced reports on MS Excel or Power Point on Weekly/Monthly or Quarterly basis as per client's requirements.
Create/build robust platforms/reports/processes to make sure quality of work is improved.
Create/develop and maintain a centralize repository of all process related documentation to ensure consistency across the global teams.
Assist customers as needed with setting up and navigating platforms with a product or service.
Do cross training within different verticals to avoid bottlenecks during busy season.
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
Optimize existing processes within the company and actively enhance all Customer Success initiatives.
Develop and manage client portfolios.
Analyze customer data to improve customer experience.
Evaluate and improve tutorials and other communication infrastructure.