Syed Ehtesham

An aspiring professional who made it into the S&P Global owing to the confident speech and communication style. I'm a people person who can handle every situation in a calm manner. I am an ambitious and focused graduate holding a Master's degree in Media studies and a Bachelor's degree in International Relations. Have strong people skills with the ability to handle customer inquiries, provide information about products and services, and resolve customer queries. Have an up- to-date knowledge of the digital media landscape, with excellent communication and analytical skills. Works well under pressure and multitasks in order to achieve goals and meet deadlines

S&P Global
Associate | Client Support, TMT 2022-Present
A firm knowledge base of the CapIQ Pro and how to navigate through it for clients' queries.
interact with C-level clients on daily basis and have been able to get applauding comments from them.
Got recognized and stood first 3 times for 'Comment of the Week'.
Won the 'Golden Phone Award' multiple times, which is a recognition of the client's positive feedback and has earned me the highest survey return rate in the team.
Currently an expert in two platforms, CapIQ Pro and 451 Research.
An active team player who is involved in every team process. Have played my part in designing the quarterly slide decks, outreach projects, and MediaCensus testing.
Schedules the meeting of the 451 clients with the research analysts spread across different time zones.
Resolves the clients' queries in the defined SLAs.
An exceptional knowledge of 'Salesforce.
Training the new hires by giving them a demo of the platform and by giving them mock calls and cases.
Give clients demos of the platform and how to confidently navigate through it.

Master’s Degree
Bahria University, Islamabad Media Studies
2018-2021
CGPA 3.01 out of 4.00