syed muhammad ali

• Experience in the operation of 24x7 mission critical facilities.
• Critical thinkingand challenging the status quo to creative, nonstandard and innovative solutions.
• Strong leadership and decision making skills.
• 15+ years of Supervisory or Management level experience.
• Experience in leading and organizing teams. 
• Provides technical support to pre-sales team.
• 3+ years of experience in Service Delivery (Service Level Management, Capacity
• Management, Availability Management, or IT Management) or Service Support (Problem Management, Incident Management, Change Management, Operations Handling Management, Service/Help Desk) 
• Develop Process& IT strategy relates to Organization work - specific to IT/Operations.
• Experience in improving the business value of IT and different Operations sectors.
• Strong understanding of industryoperations and dynamics throughexperience in a specific industry.
• Experience leading or managing small and large teams effectively and planning/structuringanalytical work.
• Manage the administration of personnel policies and personnel records.
• Maintain awareness and knowledge of labor law and assure agency compliance including providing guidance to staff on best practices. 
• Coordinate new employee orientation and be the point person to guide through the onboarding process. 
• Administer complete benefits package including health compensation, unemployment, vacation, sick leave and leaves of absence. Work with Finance department to monitor administrative costs of benefits programs and recommend cost containment strategies.

• Oversees the administration of Workforce in the operation of 24x7 Operations.
• Understanding and knowledge of HR functions and compliance with laws that govern non-profits.
•  Knowledge and experience in organizational planning, organizational development.
•  Knowledge of staff relations, staff safety, staff engagement, and staff development.
  • Lead hiring processes, including the search for candidates, coordination of interviews, corresponding with candidates and developing offers. 
• Manage the administration of personnel policies and personnel records.
  • Maintain awareness and knowledge of labor law and assure agency compliance including providing guidance to staff on best practices. 
• Coordinate new employee orientation and be the point person to guide through the onboarding process. 
  • Administer complete benefits package including health compensation, unemployment, vacation, sick leave and leaves of absence. Work with Finance department to monitor administrative costs of benefits programs and recommend cost containment strategies.
• Maintain open-door policy to cultivate a supportive work environment for all employees. 
  • Field escalated HR complaints and sensitive grievances with awareness of when to refer to Executive Directors and/or Board. 
•  Working with relevant staff oversee development and implementation of safety and health programs. 
  •  Work with the Managing Director to oversee the performance evaluation process ensuring timeliness and      consistency.
• Conduct ongoing evaluation of all human resources practices, policies and programs. 
  • Protect interests of the organization in accordance with human resource policies and governmental laws and regulations.
• Conduct employee exit interviews, ensure appropriate forms are completed and property returned.
• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Recruits, interviews, tests, and selects employees to fill vacant positions.
• Plans and conducts new employee orientation to foster positive attitude toward Company goals. 
  • Coordinates management training in interviewing, hiring, terminations, promotions, performance review,  safety, and sexual harassment.
• Advises management in appropriate resolution of employees relations issues.
• Responds to inquiries regarding policies, procedures, and programs.
• Administers salary administration program to ensure compliance and equity within organization.
• Prepares reports and recommends procedures to reduce absenteeism and turnover.

bachelor of computer science