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Saad Shakeel

Saad Shakeel

Technical Support/Software Support&Implementation

Customer Service / Support

Lahore, Lahore District

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About Saad Shakeel:

Energetic and optimistic customer service representative with over 5 years of professional
experience assisting customers in solving complex issues. Having experience of 150+
Restaurants and Retails stores POS implementations. Keen to support Bizmatic Technologies in
becoming a market leader through proven customer support skills. Awarded Consultant of the
Month three times.
Helped reduce First Response Time by 20% within the first quarter of employment

Experience

JUNE 20 – PRESENT
TEAM LEAD TECHNICAL/CUSTOMER SUPPORT, BIZMATIC
TECHNOLOGIES
MARCH 18 – JUNE 20
TECHNICAL SUPPORT REPRESENTATIVE, BIZMATIC TECHNOLOGIES
JUNE 17– MARCH 18
CUSTOMER SUPPORT REPRESENTATIVE, UFONE CALL CENTER

  • Customer Handling
  • Complaint Resolution
  • Teambuilding & Training
  • POS Implementation
  • Basic Networking
  • Restaurant POS implementation
  • Retail Store POS implementation

Education

BSCS, GOVT COLLEGE UNIVERSITY FAISALABAD (2017-2021)

FSC (PRE-ENG), PUNJAB GROUP OF COLLEGES JPJ (2015-2017)

MATRICULLATION (SCIENCE), GOVT TALEEM-UD-DIN HIGH SCHOOL (2013-2015)

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