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Lahore
muhammad saad

muhammad saad

Quality Assurance BPO

Upper Management / Consulting

Lahore, Lahore District

Social

Services offered

WHY Should I be considered?
I am a committed professional with exceptional attention to detail and advanced time management skills As well as productive employee with proven track record and 17+ years of experience in call centers. Who adept at handling 35-120 Evaluations per day Seeking to apply analytical, monitoring and problem-solving expertise to benefit your company.

My Back Up Skills
1. Analytical skills /Training & coaching/ Claim assessment/Training and development
2. Management/Leadership/Project analysis/Call Audits/coaching/call metrics/consumer behavior and  feedback analysis /Process improvement/Cost and budget analysis/ root cause analysis.
3. Client satisfaction/ continuous improvement/quality metrics, compliance management and key performance indication. Also having hands on Office Assistance/ I.T Business Management/MS office /Microsoft Teams/0360/Cisco Finesse/oracle/Google sheets/MME/vici dialer.

Analytical skills
Training and coaching
Call center manager
Quality assurance
Approximate rate: PKR₨ 450 per hour

Experience

I am a committed professional with exceptional attention to detail and advanced time management skills As well as productive employee with proven track record and 17+ years of experience in call centers. Who adept at handling 35-120 Evaluations per day Seeking to apply analytical, monitoring and problem-solving expertise to benefit your company.
 

Education

cma finalist / computer business management

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