Muhammad HameedUllah
Customer Service / Support
About Muhammad HameedUllah:
Entry-level Network Engineer with a BS in Telecom and Networking, Cisco Networking Academy training, and a 6-month hands-on internship in network support at Nour Net, Saudi Arabia. Skilled in configuring, troubleshooting, and maintaining Cisco network devices, with knowledge of routing protocols, VLANs, and network security fundamentals. Strong problem-solving and communication skills developed through 7+ years of professional experience. Currently preparing for the Cisco CCNA 200-301 certification, seeking to contribute technical expertise to a dynamic IT team.
Experience
Network Support Intern
Nour Net, Saudi Arabia | Jan 2024 – Jun 2024
Assisted in configuring and maintaining Cisco routers, switches, and wireless networks.
Monitored performance, resolved connectivity issues, and supported LAN/Wi-Fi setups.
Collaborated with IT team to ensure reliable network operations.
Customer Service Representative
Quick Pay, National Commercial Bank, Saudi Arabia | Sep 2016 – Dec 2023
Provided support for remittance and digital banking services.
Trained customers on mobile applications and managed secure transactions.
Recognized with Employee of the Year (2018) and Best Performance Award (2019).
Education
BS in Telecom and Networking COMSATS University, Abbottabad | 2016
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