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Mohsin Naseer

Mohsin Naseer

Customer support specialist

Customer Service / Support

Lahore, Lahore District

Social

Services offered

 Hi there,
Greetings of the day!
I would love to work in your organization because it is really going to be an exciting journey for me to work in UAE again. Some of my Core Strengths and Skills are;

Account Management , Customer Service, Client Relationship Management, Performance Metrics Analysis, Email Follow ups, Cold Calling, Upselling/Cross Selling, Corporate Meetings Expertise, Linguistics / Accent Adaptability, Management Skills, Innovative, Team Player, Mentoring & Coaching Market Analysis, Administrative skills, B2B Sales Expertise
I am sure its going to be an exciting turn into my career if i would get an opportunity again to work in UAE.

Thank you.
Mohsin Naseer
Visit my linkedin profile. linkedin.com/in/mohsin-naseer
 

Account management
Customer service
B2b sales
Sales
Client relationship management
Approximate rate: USD$ 5 per hour

Experience

Work Experience

Motive formerly Keeptruckin.   (May 2022 continued)

• Position : Account Executive Sales

Key responsibilities;

• Managing US based customers in Sales force & Sales loft
• Daily cold calling prospects and managing pipeline 
• Presenting Demos regarding products and services
• Manage and tap potential prospects 
• Monitoring sales loft metrics and ensure pipeline management
foodpanda Singapore  (August 2020 to May 2022)

• Position : foodpanda compliance Singapore (1st year of service)
• Promoted to Virtual Key Account Manager

Key responsibilities;

• Managed and expanded relationships with existing restaurants
• Constant following up over calls & emails with restaurant owners
• Educating vendors to improve quality & performance metrics 
• Addressing vendor’s issues & queries in timely manner
• Regular monitoring each account’s performance metrics and ensure compliance with foodpanda’s operational standards
• Contributed & appreciated in 2021 revenue generation & stats improvement
Mind Bridge PVT LTD   (March 2019 to May 2022)

• Position: Customer Service Representative ( 1st year of service)
• Worked on UberEats UK/EMEA Region
• Promoted to Restaurant Operations/ VIP Restaurants

COTHM Management Consultancy   (August 2017 to Feb 2019)

Position: Manager International business development

Key responsibilities;


• Collaborating with Universities, Colleges & Recruiting Agencies across the globe
• Creating Job and internship opportunities for COTHM & international student
• Holding Meetings with potential Prospects
• Signing Agreements & MOUs
• Meeting  Hospitality manpower demand across UAE
• Screening International students & professionals for key roles
• Career coaching & mentoring / Assessment & evaluations of professionals
• Hospitality Events coverage
• Interviewing General Mangers & Directors in Hospitality sector
• Social media coverage print & electronic media

Outlet Manager | Golden Spoon LLC Oman

• Generating  Daily Sales Reports
• Handling  forecasting stock inventories
• Responsible for Hygiene & safety Measures
• Responsible for implementing SOPs
• Holding weekly meetings/ Reports & feedbacks
• Responsible for  Overall Quality Assurance
 

Education

Education

Online Diploma & Certificates
• Bachelor of Arts ( Punjab University)
• Diploma In Hotel Operations ( COTHM)
• High School ( Bise Lahore)
 

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