Mohsin Awan

Dedicated and results-driven Operations Officer with extensive experience in banking operations and management. Proven track record of optimizing operational efficiency, ensuring regulatory compliance, and delivering exceptional customer service. Skilled in team leadership, process improvement, and strategic decision-making. Adept at managing complex projects and driving initiatives to enhance operational performance. Committed to upholding the highest standards of integrity and professionalism in all aspects of banking operations.

• Assisted in managing branch operations, including cash handling, account management, and customer inquiries, ensuring adherence to bank policies and procedures.
• Supported the Operations Manager in implementing process improvements and operational initiatives to enhance efficiency and customer satisfaction.
• Supported the Front Counter Staff for efficiently handle the Customers.
• Manage Eight ATM Machines On-Site or OF-Site and Maintain all in service. Resolving Of ATM claims and feeding of Cash All related Activities are performed under my supervision.
• Account Opening of Conventional or Islamic Accounts and manage all updating record of CIF in System.
• Manage Foreign Currency specially USD for AIR FORCE transactions and assist all trade transactions Of Letter of Credits.
• Clearing of cheques through inward clearing and Outward Clearing and processing of Dishonor/Out-dated or insufficient Balance cheques.
• Assisting in Advance Salary Loans to Government Employees and preparation of all Loan Cases including Gold Loan.
• Manage One Window Operations in Front Counter of Cash Payment & Receipt and posting of all receipt vouchers till day end closing.
• Assisted in resolving operational issues and addressing customer complaints in a timely and professional manner with the help of Ticket Resolution System.

BANKING AND FINANCE WITH SPECIALIZED IN:-

ACCOUNTING

AUDIT

BANKING LAW

ECONOMICS