Mohsin Fayyaz

Highly skilled and motivated IT Specialist and Customer service representative with 4 years of experience in IT and another 4 years of experience in CSR. In these past years, I have been working as an IT Specialist voluntarily, whereas providing exceptional technical support and coordinating efficient operations. Very cooperative and creative, always encouraged to learn new things.

Worked with United Kingdom company, I was Senior Dispatcher operator. It was about technical services that we were providing in different cities of UK, Birmingham, Leicester, Coventry, Rugby and Lamington Spa. 
• Answered customer telephone calls promptly and improved on-hold wait times. 
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques. 
• Dealing with customer by using my unique - negotiation facts. 
• Dispatch multiple of fleet vehicles all around west midlands. 
• Assisted customers with varying questions using product knowledge and service expertise.

GENERAL SCIENCE CFE (College of Finance and E-Commerce)