Faran Qayyum

Application Support and Customer Experience professional with 3 years of experience in providing technical and operational support to financial institutions. Proficient in supporting Alternate Delivery Channels (ADC), ATM, CCDM, E-Banking systems, and financial transactions aligned with ISO 8583 standards. Skilled in system monitoring, technical troubleshooting, incident resolution, and coordinating deployments of updates and patches. Experienced in test case creation, log analysis, defect tracking, and collaborating with cross-functional teams to ensure system stability and availability. Strong communication and problem-solving abilities, with a proven track record of addressing critical production issues and ensuring seamless service delivery. Committed to continuous learning and professional development to contribute effectively to organizational goals and operational excellence.

Application Support and Customer Experience professional with 3 years of expertise in providing technical and operational support within the banking and financial sector. Proficient in managing Alternate Delivery Channels (ADC), ATMs, CCDMs, E-Banking systems, and ISO 8583-based financial transactions. Skilled in system monitoring, troubleshooting, incident management, log analysis, and coordinating deployments of updates and patches. Experienced in test case design, defect tracking, and cross-functional collaboration to ensure high system availability and stability. Recognized for strong communication and problem-solving abilities, with a proven ability to resolve critical production issues and maintain seamless service delivery. Dedicated to continuous learning and driving operational excellence.

Bachelor’s degree in Computer Science from IQRA University, with a solid foundation in software development, databases, and IT systems. Further strengthened through professional certifications that enhanced expertise in IT service management, agile methodologies, and customer-focused solutions.