Faiza فائزة

I am looking for a job in UAE 

With my 15 years’ experience in different field. I have served many companies with my vast knowledge; I have ability to work in stressful situation to hit the ground running and rapidly size up problems.

I have gained the experience of working with public and acquire good telephone manners with ability to highly motivated, confident, quick learner, problem solving ability and good presence of mind.

I also have a lot of patience and ability to remain firm which is Key requirements for any HR Associates because dealing with people of diverse backgrounds and personality is not a bed of roses.

My weakness is that I sometime push people too hard. I like to work with a sense of urgency and everyone is not always at the same wavelength.

I want to work in an environment that will help me realize my full potential and where I can contribute everything, I am capable of doing.

To achieve a career in the service and hospitality industry by leveraging my experience as a team player and my versatile communication skills.

Secretaries within the organization provide administrative and secretarial support to Company Director/Executives for day-to-day management of their organizations.

The Executive Secretary is responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.

Ability to make decision under stress, analyze problems, with excellent communication and interpersonal skills, Plus the ability to deal with people, and adaptability to react calmly under pressure when confronted with emergencies, or in critical situations because currently I have same pattern of working short time direct and execution with full & comprehensive end results. Most important that I do communicate with all sort of persons educated and extra high profile user of the company. 
 

 Schedule appointments.

 Prepare correspondence, reports, and presentations.

 Manage files and records.

 Coordinate travel arrangements.

 Other administrative duties as assigned.

 Write emails, memos and letters.

 Maintain confidential department files/records.

 Assist with presentations and reports with senior management

 Reporting to senior management and performing secretarial and administrative duties.

 Managing internal and external correspondence on behalf of senior management.

 Scheduling appointments, maintaining an events calendar, and sending reminders.

 Ordering office supplies and replacements, as well as managing mail and courier services.

 Managing internal and external correspondence on behalf of senior management.

 Projects Presentation on Chinese Clients CPEC.

Executive Secretary to Managing Director/CEO 2015 to 2017 Premier Insurance Limited.

 Applying tourist & business Visas for the CEO & Executives of the company.

 Reading, Monitoring and Responding to boss’s email.

 Diary management, planning and organizing meetings.

 Organizing travel and preparing travel itineraries.

 Preparing papers for meetings.

 Preparing presentations, managing and reviewing filling and office systems.

REPORTING/WORKINGRELATIONSHIP:

1. Reporting Directly to Managing Director & CEO, all duties are generally performed within

an office environment with standard office equipment available in the same

environment.

2. As Executive Secretary to the MD & CEO, happen to be exposed to a regular flow of

people incoming to the office and having to coordinate across all departments.

3. Frequently assigned to various tasks and changing priorities as per the discretion of the

MD & CEO.

Secretary to Managing Director & CEO 2013 to 2015

Crescent Star Insurance Limited.

 Preparing letters for MD & CEO.

 Duties with the Higher Officials and arrangements of their accommodation/travelling.

 Showing a flexible attitude by taking on additional duties to provide & cover the team of

different department.

 The Administrative / Secretarial duties involve diary management.

 Assignments and projects, receiving and distributing correspondence and mails, gathering

Special Assignments given by MD & CEO or Senior Officials, as and when required.

 Arranging appointment for MD & CEO with the higher officials.

WORKINGEXPERIENCE

Office Assistant cum Secretary 2011 to 2013

Adamjee Insurance Limited.

 Receiving and processing Incoming and Outgoing Emails & Letters.

 Travel arrangements & Hotel bookings, Airport Pick- and drop for our Executives Staff

and Guests.

 CorrespondenceIndependently.

 In charge of sending documents through couriers (Mail Management).

 Handling various confidential matters of the organization.

 Maintaining daily and schedule of CEO’s meeting and appointments.

 Provide administrative support to the CEO& COO. Act as the first point of contact and

provide continuous quality support.

Phone Banking Officer

Bank Al-Falah Call Centre 2010 to 2013

KeyResponsibilities

 Receiving inbound calls.

 Handling customer’s queries, pertaining to Credit Cards, Bank A/C’s and other banking

queries.

 Sending emails to various departments for resolving the customers’ queries.

Phone Banking Officer 2006 to 2013

Standard Chartered Bank Call Centre. Key Responsibilities

 Receiving inbound calls.

 Handling Customers queries, pertaining to Credit Cards, Bank Accounts, and other Banking

queries.

 Sending emails to various department for resolving the customer’s queries.

 Handling customers online balance transfer, pay order, Cheque book, statements, demand

draft and providing all new products lounges.

 Assistant Supervisor (Call Centre).

 Agents Calls Evaluation.

 Approve and Compile MIS for limits enhancement.

 To approve Credit Card reversals of charges for the Department.

 Call Bank Unit (CBU) for different assignment related to customer care and feedback.

 Controlling and Maintaining Call Services Level.

 Training and development of newly appointed Agent to understand system and enhance

products knowledge.

 Handling all quarries related to banking products and financial transactions.

 Maintaining a high level of courtesy with Customers.

 Maintaining excellent communication links with branches and other departments to provide

highest level of Customer Services Skills.

In charge Receptionist Desk & Client Dealing 2004 to 2006

M/S International Chemplast (Pvt) Ltd.

 Keeping record of all receipts of courier service used by the company in a separate file,

at the end of the month, have these receipts sent to Accounts Department.

 Operating the PABX board in absence of Telephone Operator.

 Maintaining the daily incoming and outgoing telephone calls.

 Monitoring and Maintaining the Staff Attendance on daily basis via Limton’s Software.

 Maintaining Staff daily visit schedule records.

 Updating the customer’s detail (Outlook Address Book) provided by all the

department after the visit to clients / new clients.

 Monitoring outgoing calls which are above five minutes.

 Monitoring the software of Limon / Siemens Systems.

 Maintaining calls, Monitoring Program, which is in use of our senior staff members.

Incharge Receptionist Front Desk Officer 1999 to 2003 M/S SGS Pakistan Pvt Ltd.

 Maintaining the Visitor’s MIS with complete data base i.e.

a. Visitor Name:

b. Company Name:

c. Purpose of visit with whom / Department:

d. Tine-In and Time-Out:

 Receiving the documents from the clients and sending it to the concerned department

with entered in the register with the received by signature.

 Receiving Cheques, Pay order and Cash amount from clients for different divisions

sending after entering the complete details in the register with received by signature.

 Maintaining Incoming – Outgoing Mails with complete database (Mail Management).

 Receiving and entering the samples from clients and send them it to the concern

department.

 Making vouchers of the duties paid against the samples received by DHL and other

Courier Services.

 Receiving documents from different Division for Geneva Office. These documents are

entered in a separate register and then send to Geneva Office every Friday.

 Keeping record of the Geneva Office Mail Acknowledgement slips received from Geneva.

 Follow up of access cards, which are given to the visitors of the different division, and the

cards, which is in used for Finance Division and Head Office.

 Operating PABX Board in absence of Telephone Operator.

 Internet & Email

 Hardware & Software

 English Typing Speed (70 wp)

 Customer Services

 Internet Browsing

 Administration

 Office Management

 MS Advance Word

 MS Advance Excel

 Team Work

 Time Management

 Direct Mail Management

 Power Point

 Secretariat / Administrative

 Bachelor of Commerce, Examination held under the University of Karachi

 Intermediate from St. Patrick’s College

 Matriculation from St. Joseph Convent School