Carol Massey

Seeking an opportunity for my career growth in administration and human resource 

• Complete Executive Support to the Head of Retail Banking
• Maintain Head’s calendar – including scheduling internal and external
meetings, appointments, and travel arrangements while prioritizing
conflicting demands
• Confidentially handle sensitive information and correspondence
• Facilitate the onboarding process for newly hired employees in the
Retail Department
• Oversee communication channels, screen incoming calls, draft
correspondence, handle verbal and written complaints from account
holders, and ensure follow-up with branch and area managers for
resolution
• Provide administration support
• Build and maintain relationships with internal and external stakeholders
on behalf of the Head of Retail Banking
• Assist in decision-making processes by gathering relevant data and
providing insights
• Support the development and execution of strategic plans and
initiatives by coordinating meetings, preparing documents, and
managing timelines
• Identify and address issues proactively, demonstrating resourcefulness
in resolving problems
• Seek opportunities for process improvement within the Retail
Department, implementing best practices and adopting new
technologies where applicable

B.com from Karachi university 2nd division