Atif Islam

Results-driven Operations Manager with  20+ years of experience optimizing complex business processes, reducing operational costs , and leading high-performing teams to achieve strategic goals. Proven ability to implement innovative solutions, enhance workflow efficiency, and foster a culture of continuous improvement through data-driven decisions and strategic resource allocation.

• CRM Systems & Platforms: Oracle Siebel CRM applications address the most complex business processes—across sales, marketing, and customer service. Also proficient in administering, customizing, and optimizing Salesforce and HubSpot. Experience also includes working with Microsoft Dynamics CRM, Zoho CRM, Bitrex24 and integrating third-party applications.
• Database Management & Analytics: Expert in managing  Oracle databases, performing data cleansing, and ensuring data accuracy. Skilled in using SQL for data analysis, identifying trends, and segmentation to uncover new growth opportunities.
• Strategic Optimization: Proven track record in developing and executing CRM strategies that enhanced customer retention by 20-46%. Experienced in conducting A/B testing for campaigns, resulting in a 20% increase in conversion rates.
• Technical Implementation: Led the redesign of CRM systems, improving data accuracy by 40% and enhancing user experience. Skilled in workflow automation, reducing manual tasks by 40% and improving campaign efficiency by 18%.
• Reporting & Leadership: Developed custom KPI reporting dashboards to track performance and inform strategic decision-making. Experienced in training staff on CRM enhancements and leading cross-functional teams. 

Degree & Major: Bachelor of Science in Computer Science.

University & Location:  UK

Dates: September 2005 – May 2007.

Key Achievements

• GPA: 3.8/4
• Relevant Coursework: Data Structures, Algorithms, Machine Learning.
• Projects/Leadership: Led a 4-person team on a mobile app development project, built a predictive model for [specific outcome].