Atif Ahmed

Installing, configuring and maintaining PCs, Laptops, Printers and applications for 
both hardware and software. Maintaining and troubleshooting handheld (iOS, 
Android, Windows, MAC OS, Linux etc.) and troubleshooting, repair and networks.
• Talking staff/clients through a series of actions either face to face or over the 
telephone to help set up systems or resolve issues; troubleshooting system and 
network problems and diagnosing and solving hardware/software faults; replacing 
parts asrequired.
• Providing support, including procedural documentation and relevant reports; 
following diagrams and written instructions to repair a fault or set up a system; 
supporting the roll-out of new applications.
• Setting up new user’s accounts and profiles; responding within agreed time limits to
call-outs.
• Working continuously on a task until completion (or referral to third parties, if 
appropriate); prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other 
professionals, e.g., software developers; testing and evaluating new technology; 
conducting electrical safety checks on computer equipment.
• Maintain high degree of customer service for all support queries and adhere to all 
service management principles.
• Any other task assigned by the supervisor
• End user dealing, user’s satisfaction. 

Bachelor of Arts
University Of Sindh (Jamshoro)