Anand Maheshwary

Reservations Agent

Pakistan Kalle, Mardān District

View profile

Anand Maheshwary

7 months ago

Looking for a job Reservations Agent

Dear Concer!

I am looking for a job in Reservations Department, I have good hospitality experience.

Anand Kumar Maheshwary

Reservations Execut

SOFT SKILLS

Communication
Organization
Active listening
Patience
Customer Sernce
Confict Resokbon
Time Management
Negotiation

Intell gence

Callas

HARD SKILLS

+ PMS Opera

7 IDS Next 7.0

v Centrakzed Travel
Agency System

v Marmot: Automated
Reservations System for Hotel
Accommodations.

v Microsoft Office

+ PMP Project Management

LANGUAGES
7 English

< Hing

v

v

DIPLOMA

Cwpioma In Hotel Management
From Pakistan Institute of Tounsm
& Hotel Management

HOBBIES
< Gym
7 Sngng

¥ Hardworking

| Marriott International (xersch) Presently Werkiog Marriott

WORK EXPERIENCE
Reservation Executive on
Answer phone calls and attend to guests’ requests to
Obtain payment information and run c
Assist guests with bool
Sending reports daily
pickup reports etc

rooms in a hotel
it/debit card payments when required
3 and giving directio
he HODS such a3 history & forecast, competi

2 transport such as t

Take and manage online booking through the on
Lialse with the o
that the next sh

ne booking system
er Reservations staff in the team and
runs smoothly

ovide detailed handovers so

esponsible for ensuring that the reservations team achieves or exceeds monthly

sales targets

Regent Plaza Hotel
Reservation Agent (2019 -2021)
Answer phone calls and attend to guests’ requests to book rooms in a hotel
© internal booking system and make the booking for the guest

Take and manage online booking through
Always provide outstanding customer servi
Follow up with guests who may have had an issue with online or telephone bookings.

online booking system
I guests

Manage the booking schedule effectively
Ensure management and receptionist staff are kept up to da

Accar Movenpick Hotel & Resorts \
Front Desk Officer (2017 2019) MOVENPICK
Greet and wekome guests as they

professional and pleasant wh
ards
Schedule meetings. Interviews. and appointments.
cectth

ome and go
erating with guests

queries and address complaints

o Remember phoce calls and

m to the appropriate line.

ake messages and pass them on to the receiver
ceive packages. deliveries. and let

o Regularly check and sort em,

o Give an overview of the office expenses and costs

Ramada Creek Hotel RAMADA
Guest Service Agent (2016-2017) -

take and distribute accurate messages

« greet the public and clients and direct them to the correct staff member
monitor incoming emails and answer or forward as required
« prepare outgoing mail for distribution

o fax. scan, and copy documents.
maintain office filing and storage systems
update and maintain databases such as mailing lists, contact lists and client

ACADEMIC BACKGROUND
2022 Master's in International Relations (Conti.)
Federal Urdu University, Karachi
2022 Bachelor of Arts

Benazir Bhutto Shaheed University, Karachi

2017 Diploma In Hotel Management
(Pakistan institute of Tourism & Hotel Management)

If you have any opportunity please do let me know , I'll be thankful to you.

Best Regards

Anand Kumar Mahesh wary

+923313939428

0 likes · 0 comments

Portfolio & Services

Like