- Lead global strategic initiatives to continuously improve service delivery to customers.
- Oversee the hiring, development, and training of Security Analysts and Incident Responders.
- Review SOC processes to ensure effective controls, policies, and procedures.
- Set standards and KPIs for service delivery and report on agreed metrics.
- Communicate with customers on technical and service delivery issues.
- Integrate and coordinate with other SOC teams, Device Management, R&D, and Customer Success.
- Oversee Use Case Development direction and output.
- Assist on development projects, including use case creation, documentation, and modifying alerts in library.
- Oversee Threat Intelligence operations direction and output.
- Develop and create relevant processes, procedures, and documentation.
- 5+ years supervisory experience in Security Operations Centers - MSSP/MDR experience desirable.
- Strong understanding of security operations, threat hunting methodologies, incident response, and architectural dependencies.
- Experience with Splunk, Elastic, and ServiceNow desirable.
- Credibility advising clients and managing communications.
- Successful track record as a leader, people manager, communicator, and motivator.
- Strategic mindset and ability to plan effectively.
- Ability to excel in a fast-paced environment and work under pressure.
- Current or past certifications: CISSP, CISM, and SANS knowledge viewed positively.
- Bachelor's degree in Computer Science, Information Technology, or similar field.
- Position located in Singapore SOC.
- Some international travel required.
Sr Manager of APAC SOC Operations - Gujranwala Division - Proficio Inc
2 days ago
Description
About Proficio
Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries.
We have been highlighted in Gartner's Market Guide for Managed Detection and Response Services for the last three consecutive years. Our innovation has led us to be the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.
Our Challenge
Many of our clients are medium to large-sized organizations that lack the in-house resources to address the challenges of a rapidly changing threat landscape. They struggle to effectively harness technology and build hardened processes.
We believe that the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.
Job Summary
The Sr Manager of APAC SOC Operations is responsible for leading a team of SOC and Threat Intelligence staff. This role oversees multiple shift conventions and offsite staff operating in specific customer environments.
Responsibilities
Key Responsibilities (Threat Detection Department)
Key Responsibilities (Threat Intelligence Department)
Requirements
Location & Travel
About Us
Proficio is an EOE employer.