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  • Customer Support - Faisalabad - Besto Electric Vehicles

    Besto Electric Vehicles
    Besto Electric Vehicles Faisalabad

    2 months ago

    ₨30,000 - ₨40,000 (PKR)
    Description

    Location:
    Faisalabad (On-site & Remote Hybrid)

    Type:
    Full-time | 6 days/week

    Salary:
    PKR 30,000 – 40,000 (based on experience)


    Job Overview:


    We're looking for a proactive and well-spoken Customer Support & Sales Associate to manage communication with customers across all touchpoints — online, on calls, and in-person.

    The ideal candidate will handle queries, guide customers, and ensure that every concern reaches the right department efficiently.


    This is a hybrid role that combines customer support, lead follow-ups, and communication coordination, ideal for someone eager to grow within a fast-paced, people-driven environment.


    Key Responsibilities:

    • Respond promptly to customer messages via WhatsApp, Instagram, phone calls, and showroom visits.
    • Call and follow up with potential customers to support bookings, test drives, and purchases.
    • Identify query types and forward them to the correct department (After-Sales, Dealership, or Sales).
    • Maintain organized logs of inquiries, leads, and follow-up actions.
    • Coordinate with different departments to ensure smooth customer experiences.
    • Provide excellent service with patience, empathy, and clear communication.

    Requirements:

    • Bachelor's degree preferred; Intermediate acceptable with relevant experience.
    • 1–3 years of experience in customer service, telesales, or administrative support.
    • Excellent spoken and written communication in Urdu and English.
    • Confident phone manner and positive personality.
    • Proficiency in MS Office or Google Workspace tools.
    • Ability to multitask, manage priorities, and work both on-site and remotely.

    Traits We Value:

    • Punctual, responsible, and disciplined.
    • Calm under pressure with a solution-oriented mindset.
    • Empathetic communicator and strong listener.
    • Collaborative team player with initiative and ownership.

    How to Apply:


    Along with your resume, please submit a short paragraph (5–8 lines) describing a real situation where you used your problem-solving skills or showed empathy as a good listener.

    We want to understand how you communicate and connect with people in real-world scenarios. Please email at
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