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    Medical billing customer support and ticket handling specialist - Karachi, Pakistan - Ge Solucions Pvt Ltd

    Ge Solucions Pvt Ltd
    Ge Solucions Pvt Ltd Karachi, Pakistan

    1 month ago

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    Description

    GE Solucions is looking for a dedicated Customer Support and Ticket Handling Specialist to join our team and provide exceptional support to patients and internal departments.


    Job Title:
    Customer Support and Ticket Handling Specialist

    Job Description:


    This role involves answering calls, emails, faxes, voicemails, and tickets from patients and insurance companies, assisting with orders, billing inquiries, tracking information, returns, and insurance-related matters.

    The ideal candidate will have outstanding communication skills, attention to detail, and a commitment to ensuring that every patient receives the assistance they need promptly and professionally.


    Responsibilities:

    • Facilitate patient orders, including processing payments, updating patient information, and providing order status updates.
    • Address patient inquiries related to billing, tracking information, returns, and insurance coverage, resolving issues and concerns effectively.
    • Collaborate with internal departments to assist patients with any additional support they may need, ensuring seamless communication and resolution of issues.
    • Assist with internal routing of calls to the appropriate teams or individuals, ensuring that patients are connected with the right resources efficiently.
    • Maintain strong followup on all open cases, tracking progress and ensuring that no patient inquiries or issues are overlooked or unresolved.
    • Document all patient interactions, resolutions, and internal communications accurately in our customer support and ticketing systems.
    • Stay uptodate on product knowledge, company policies, and industry regulations to provide accurate and informed support to patients and internal stakeholders.

    Requirements:

    • High school diploma or equivalent; Associate or Bachelor's degree preferred.
    • Previous experience in customer support, ticket handling, or a related field, preferably in a healthcare or pharmaceutical environment.
    • Excellent communication skills, both verbal and written, with the ability to communicate effectively with patients, insurance companies, and internal teams.
    • Strong organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
    • Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.
    • Ability to maintain confidentiality and adhere to HIPAA regulations.
    • Strong problemsolving skills and a proactive approach to addressing patient inquiries and resolving issues.

    Job Offerings:
    Professional & Learning Environment
    Market Competitive Salary
    Health Insurance
    Annual Leaves
    Annual Increments
    Quarterly Bonuses


    Other Details:

    Working Days:
    Monday – Friday (Saturday alternate)
    Shift Timings: 06:30 pm - 03:30 am
    PECHS Block 6, Karachi

    Interested candidates can share their resumes at with mentioning position in subject line.

    Job Type:
    Full-time


    Pay:
    Rs45, Rs55,000.00 per month

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