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    • CRM Sales Administrator - Karachi Division - Contour Software

    Contour Software
    Contour Software Karachi Division

    2 weeks ago

    Default job background
    Sales
    Description

    About Contour Software

    Contour Software is a subsidiary of Constellation Software Inc., a global enterprise software conglomerate. We have grown from a dozen people to over 2,000 staff across 3 cities in less than 14 years.

    We are proud to be part of a top 10 software company in the world, with employees and customers in 100+ countries. Our broad portfolio of market-leading, vertical-market enterprise solutions spans more than 100 industries.

    The Division

    At Jonas FinTech, we help businesses succeed by being a true fintech partner. We manage brands like Paygate, London & Zurich, and Power2SMS, providing solutions for Direct Debit, Bacs, validation services, and customer engagement via SMS and WhatsApp.

    We focus on building sustainable, long-term relationships and meeting our customers' needs. As part of the Jonas Software group within Constellation Software Inc., we combine agility with the backing of a large organization operating in 17 countries.

    The Position

    We are seeking a Microsoft Dynamics CRM administrator to optimize our CRM system for our international company. The successful candidate will support Sales, Marketing, and Customer Service teams by maintaining and enhancing our Microsoft Dynamics CRM and related applications.

    This role involves being approachable, solution-oriented, and a key link between the system and end-users, focusing on service, incident communication, and root cause analysis. You will also drive platform improvements, usage, and business insights, tailoring applications to align with business goals.

    Key Responsibilities

    • Liaise with Sales regarding customer queries and data to support upselling opportunities.
    • Assist Technical Support with customer contract data.
    • Understand and improve team operations through CRM administration and consultation.
    • Analyze data to provide operational insights.
    • Manage Microsoft Dynamics roles, profiles, sharing rules, workflows, and groups.
    • Import sales leads, contacts, and data.
    • Create custom reports and dashboards for sales teams.
    • Perform database maintenance, including diagnostics and duplicate cleansing.
    • Provide technical support for development challenges and bug fixes.
    • Evaluate and implement new Microsoft Dynamics releases, including training and support.
    • Work with teams to capture requirements and implement CRM solutions, including workflow and validation rules.
    • Design, develop, test, and deploy custom solutions on the Dynamics 365 platform.

    Benefits

    • Market-leading Salary
    • Medical Coverage for self & dependents
    • Parents Medical Coverage
    • Provident Fund
    • Performance Bonuses
    • Home Internet Subsidy
    • Conveyance Allowance
    • Profit Sharing (for tenured employees)
    • Life Benefits
    • Child Care Facility
    • Company-provided Lunch/Dinner
    • Professional Development Budget
    • Recreational Area
    • Onshore Training Opportunities
    • Friendly Work Environment
    • Leave Encashment

    Inclusivity Statement

    We value diversity and are committed to a respectful work environment free from discrimination. We provide accommodations for individuals with special needs and encourage qualified candidates to apply.

    Additional Details

    • Seniority Level: Entry Level
    • Employment Type: Full-time
    • Job Function: Business Development and Sales
    • Industries: IT Services and IT Consulting
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