QA Specialist-BPO/ Onsite - Lahore, Punjab
Only for registered members Lahore, Punjab, Pakistan
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are looking for a dedicated Senior Quality Assurance Specialist to join our call center team. This role is all about ensuring quality in every interaction our agents grow. You'll play a key part in maintaining service excellence for our B2B estimation campaign (US market) by monitoring calls, providing actionable feedback, and ensuring we meet both client and company expectations.
Responsibilities
- Monitor and evaluate inbound and outbound B2B calls to ensure quality standards are met.
- Provide constructive feedback and coaching to agents for continuous improvement.
- Ensure compliance with client requirements, internal policies, and performance standards.
- Prepare daily and weekly QA reports, highlighting key insights and improvement areas.
- Collaborate with team leads, floor managers, and department heads to maintain strong performance benchmarks.
Qualifications
- Proven experience in Call Center QA (mandatory).
- Strong communication, listening, and analytical skills.
- Ability to work effectively under pressure in a night shift environment.
- A detail-oriented mindset with the ability to identify patterns and suggest solutions.
- A supportive and professional approach to coaching and guiding agents.
Job description
Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access
Access all high-level positions and get the job of your dreams.