Tier 1 Support Agent - Lahore, Punjab
Only for registered members Lahore, Punjab, Pakistan
1 month ago
* This salary range is an estimation made by beBee
Job summary
At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need. As a Tier 1 Support Agent, you will serve as the main point of contact for issues and questions about MEDvidi CS support.
Responsibilities
- Answering incoming patient calls promptly and professionally.
- Make outbound calls to patients when needed.
- Return missed calls.
- Follow all SLAs within their timeframes.
- Keep them informed if a wait is needed.
- Provide clear, empathetic, and respectful communication in every interaction.
- Escalate patient issues that aren't FCR to the correct department or team lead immediately.
Job description
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