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    • Gorgias Technical Customer Service Representative - Peshawar City Tehsil - TalentPop App

    TalentPop App
    TalentPop App Peshawar City Tehsil

    3 days ago

    Default job background
    Upper Management / Consulting
    Description

    About The Job

    TalentPop is partnering with a leading E-Commerce brand to bring on a best-in-class Gorgias Technical Customer Service Representative. This senior-level remote role is ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

    • Full-time, remote position with flexible working hours.
    • Paid training hours: 11PM - 7AM PST (Sunday to Thursday).
    • Work with global teammates in a fast-paced E-Commerce environment.

    Key Responsibilities

    • Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
    • Analyze data and offer insights for customer experience improvements
    • Own ticket resolution end-to-end with accountability and urgency
    • Track backlogs and ensure all customer queries are resolved promptly

    Requirements

    • 1+ year of experience in technical support or troubleshooting roles
    • Exceptional written and spoken English communication skills
    • Strong problem-solving skills and comfort navigating CRMs like Gorgias
    • Highly motivated, intellectually curious, and resourceful

    Perks & Benefits

    • Project bonus opportunities and annual salary increase
    • Permanent remote setup with long-term stability
    • PTO and paid holidays
    • Health and dental coverage or health stipend depending on location

    Why TalentPop?

    • Fast-growing company with room for advancement
    • Collaborative and values-driven culture
    • High-level training and support from a global team
    • Opportunities to work with top-tier E-Commerce brands
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