Field Services Planner - Islamabad - oilandgas

Description

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 160,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

Job Summary:

This role is responsible for scheduling the execution of Field Services operations at customer sites. The successful candidate will ensure all necessary parts, tools, instructions, and order details are available to the Field Services execution workforce and schedule the closest, qualified FSR (Field Service Representative) to meet customer requirements and optimize Schneider workforce utilization.

Responsibilities:

• Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems ensuring accuracy in urgency/requested date, customer information, installed base, scope of work, terms and conditions, and time to execute.
• Prepare/prioritize interventions in backlog based on customer type (VIP Gold/Strategic/non-VIP), contracts with SLAs, customer availability, spare part and FSR or subcontractors' availability.
• Assign all possible work orders at least for next 3 months determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.
• Communicate proactively with customers confirming intervention details and reminding FSR of constraints (safety requirements and equipment, permits to work, site access, timing, report, de-briefing with customers...).
• Monitor the smooth execution of interventions rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation).
• Animate/participate to regular meetings with Field Services Execution team building improvement plan based on weekly/monthly dashboard.

Requirements:

• Associate degree and/or equivalent experience (1-2 years' experience).
• Knowledge of Schneider Field Service Business preferred.
• Expertise in MS Office Applications.
• Excellent analytic skills, self-starter, quick learner, good public speaking, and communication skills.
• Experience in Customer Care Center preferred.

Salary: $65,000 - $85,000 per year

About Us:

Schneider Electric seeks out and rewards people for being straightforward, open, passionate, effective, and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

Equal Opportunity Employer:

Schneider Electric is an Equal Opportunity Employer and welcomes people from diverse backgrounds.