Service Management Csi And Service Request Ops Lead - Islamabad - S&P Global

Description

Service Management CSI and Service Request Operations Lead

We are seeking a detail-oriented individual to oversee the continual improvement of service delivery processes and handle service requests from internal stakeholders. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in IT service management.

The Digital Technology Services team enables a culture of Client-First & Architecture-First with a focus on delivering value through disciplined program delivery. We continue to improve our service resiliency, employee productivity, innovation & overall employee engagement. Sitting within the CIO organization, Digital Technology Services (DTS) are enterprise shared services enabling people, functions, and divisions by providing secure, reliable, and seamless solutions to customers and employees.

We drive S&P Global to Power the Markets of the Future by working as trusted partners delivering secure, scalable, resilient, and innovative services and solutions that enable seamless experiences for our people and customers.

Key Responsibilities and Impact

• Develop and implement strategies for continual service improvement within DTS.
• Analyze performance data and service metrics to identify areas for improvement.
• Work with cross-functional teams to facilitate the implementation of improvement initiatives.
• Monitor and evaluate the effectiveness of service delivery processes.

This role has a profound impact across multiple dimensions of an organization. By focusing on continual improvement, efficiency, user satisfaction, and alignment with business goals, this role elevates IT service delivery and contributes significantly to the organization's success.

What We're Looking For

• Bachelor's or master's degree in engineering, Information technology, Computer Science, or Management stream.
• 6+ years of experience in IT Service Management, customer service, or support leadership roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to prioritize and manage multiple tasks simultaneously.

The estimated salary for this position is $100,000 - $120,000 per year, depending on qualifications and location.