- Participates in monitoring of phone, email, and chat client contacts and ensuring quality standards.
- Uses quality monitoring scorecards to compile and track performance of team members.
- Adapts to process changes identified based on client needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Participates in call calibration sessions for service desk staff.
- Provides feedback to global service desk team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Performs other duties as assigned.
- Bachelors degree a plus
- Excellent verbal, written and interpersonal communication skills;
- Outstanding customer service skills and dedication to providing exceptional customer care;
- Must be self-motivator and self-starter;
- Focus on quality and customer service;
- Exceptional listening and analytical skills;
- Excellent time management skills;
- Must be able to effectively interact with people at all levels within the organization;
- Must be proficient in following technical processes and documentation;
- Ability to multitask and successfully operate in a fast paced, team environment;
- Must adapt well to change and successfully set and adjust priorities as needed;
- Must be proficient with Microsoft Office and Excel
- Experience using Service Now as an ITSM platform is a plus;
-
IT Specialist
1 week ago
Fazaia Teachers Training Institution Islamabad, Pakistan Full timeLatest Fazaia Teachers Training Institution Jobs in Islamabad February 2023 has been announced latest positions through the advertisement and invites applications from the suitable and professional applicants for these vacant posts at PAF Complex,Islamabad. In these New Govt Jobs ...
-
Coordination Specialist
1 week ago
Food And Agriculture Organization Islamabad, Pakistan Full timeLatest Food And Agriculture Organization Jobs February 2023 have been announced for the latest vacant positions. Food and Agriculture Organization invites applications from suitable candidates to fill these positions titled: coordination Specialist, and Rangeland Management Speci ...
-
Livestock Specialist
6 days ago
Food and Agriculture Organization Islamabad, Pakistan· Job Description · Description · –> · Under the overall supervision of the FAO Representative in Pakistan and the Provincial · International Program Coordinator in Sindh, Livestock Specialists will report day-to-day to · the Project Coordinator of the relevant project. The Li ...
-
Product Specialist
2 weeks ago
S&P Global Islamabad, Pakistan Paid WorkAbout the Role: · Grade Level (for internal use): · 09 · Job Title : Product Specialist · Location: Islamabad, Pakistan · About Team: · The S&P Global Market Intelligence Research Network team is seeking a business intelligence speliast to support our investment research products ...
-
Nutrition Specialist
1 day ago
United Nations Children's Fund Islamabad, Pakistan· Job Description · Description · –> · UNICEF supports the Government of Pakistan to accelerate progress for children, work to achieve the Sustainable Development Goals (SDGs), and help children realize their rights under the Convention on the Rights of Children. This will be ma ...
-
Nutrition Specialist
1 week ago
United Nations Children's Fund Islamabad, Pakistan· Job Description · Description · –> · UNICEF supports the Government of Pakistan to accelerate progress for children, work to achieve the Sustainable Development Goals (SDGs), and help children realize their rights under the Convention on the Rights of Children. This will be ma ...
-
Communication Specialist
2 days ago
United Nations Children's Fund Islamabad, Pakistan· Job Description · Description · –> · Accountable for developing, managing, coordinating, networking, implementing and monitoring an advocacy and communication strategy and associated products and activities on on-going basis with public audiences, with the objective of promoti ...
-
Programme Specialist
1 week ago
Higher Education Commission Pakistan Islamabad, Pakistan Full timeToday HEC Pakistan Jobs March 2023 has been announce through latest advertisement Applications are invited from Pakistani nationals to fill the following position, on merit, under the project "Higher Education Development in Pakistan (HEDP)" on contract basis.In these Latest Govt ...
-
Finance & Accounts Specialist
1 week ago
Info Resume Edge Islamabad, PakistanAbout the Company · Industry: E-Commerce Timings: 09:00AM - 06:00PM (Monday-Friday) Job Type: Onsite Location: Islamabad · Description · Key Purpose: · We are looking on behalf of our client for the position of Finance & Accounts Specialist who will be responsible to oversee fina ...
-
Specialist, Insurance Research
1 week ago
S&P Global Islamabad, Pakistan Paid WorkAbout the Role: · Grade Level (for internal use): · 08 · The Role: Insurance Research Specialist · Grade: 07/ 08 · Location: Islamabad, India, Manila · Role Overview · The Team: · You will join a dynamic Financial Institutions Research team to help foster our goal of providing da ...
-
Training & Development Specialist
1 week ago
Info Resume Edge Islamabad, Pakistan· One of Pakistan's leading banks, with a vision to become the first choice for customers by offering integrated solutions. · Description · About the Company: · One of Pakistan's leading banks, with a vision to become the first choice for customers by offering integrated solutio ...
-
Billing Operations Specialist
6 days ago
HR POD - Hiring Talent Globally Islamabad, PakistanRequirements: · Bachelors in Engineering (Telecom, IT, Networking etc). · Proven 6 Months to 1.5 years of BSS (Business Support System) product experience, familiar with one of the charging and call center products, which include intelligent network, OCS, CBS, Billing, IPCC and E ...
-
Language Specialist Jobs
1 week ago
National Heritage and Culture Division Islamabad, Pakistan Full timeNational Heritage and Cultural Division Jobs August 2023 has been announce through Latest advertisement Applications are invited on a contract basis for the following positions under the PSDP-funded project. The contract period will be from the date of appointment to June 30, 202 ...
-
TOC Operations Specialist
6 days ago
Job Portal - dinCloud Pakistan Islamabad, PakistanResponsibilities: · Act as a 2nd touch resolver for escalated tickets. · Performance Monitoring/Remediation (Server, N/W, VM, Cloud- Infra and UC) · Responsible for the continuous monitoring and support of operations center scope of work. · Inspect hardware, software, and envir ...
-
Institutional Development Specialist
6 days ago
Food and Agriculture Organization UN FAO Islamabad, Pakistan Full timeLatest FAO Jobs December 2022 has been announced through the latest advertisement Food and Agriculture Organization inviting Application For Following Posts. Applications are invited from the citizens of Pakistan for these posts. The details are given below. In these Latest Govt ...
-
Employee Grievances Handling Specialist
1 week ago
XAD Technologies Islamabad, PakistanJob Summary: · Xad technologies is seeking a remote Employee Grievances Specialist. The ideal candidate will have a deep understanding of labor laws and policies in the UK, UAE, KSA, and Pakistan, along with significant experience in handling employee grievances within the constr ...
-
Research Specialist, Insurance/Banking
2 weeks ago
S&P Global Islamabad, Pakistan Paid WorkAbout the Role: · Grade Level (for internal use): · 08 · The Role: Research Specialist, Insurance/ Research Specialist, US Banking/ Research Specialist, Global Banking · Grade: 07/ 08 · Location: Islamabad, India, Manila · Role Overview · The Team: · You will join a dynamic Finan ...
-
PowerApps, RPA, and Dashboarding Specialist
4 days ago
HRSI Islamabad, PakistanJob Summary: · We are seeking a highly skilled and creative PowerApps, PowerBI, RPA, and Dashboarding Specialist to join our dynamic team. The ideal candidate will have extensive experience in developing intuitive and interactive applications and dashboards using PowerApps, Power ...
-
Organizational Change Management Specialist
1 week ago
S&P Global Islamabad, Pakistan Paid WorkAbout the Role: · Grade Level (for internal use): · 09 · Job Title: Organizational Change Management Specialist · About the role: · The Organizational Change Management "OCM" Specialist will work with the OCM Program Change Management Lead to manage and deliver change management ...
-
associate, channels tech specialists
1 week ago
S&P Global Islamabad, Pakistan Paid WorkAbout the Role: · Grade Level (for internal use): · 07 · The Role: Associate, Channels Tech Specialists · The Location: Islamabad · The Team: Team will be responsible (24/7) for all aspects of the in-office product technical support for all the enterprise products. In-office supp ...
QA Specialist - Islamabad, Pakistan - Job Portal - dinCloud Pakistan
Description
JOB DESCRIPTION:
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our global service desk support agents. The QA Analyst will monitor inbound and outbound call, email and chat responses to assess the associates demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training and support materials as needed to enhance the overall experience of ATSGs clients.
KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED
Job Location: India /Pakistan (Remote)
Job Timings: Third Shift (Night)
QA Specialist professionals in Islamabad
-
Muhammad Talha
Embedded Systems Engineer | C & Python Developer