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- Serve as the primary point of contact for assigned accounts.
- Drive account planning and ensure customer satisfaction.
- Identify and qualify upsell/cross-sell opportunities.
- Coordinate with delivery, presales, and marketing for proactive client engagement.
- Maintain account health metrics and retention performance.
- Support renewals and account growth initiatives in collaboration with other teams.
- 8-10 years of experience in account management or enterprise sales in technology or consulting.
- Must have experience of working in a technology or tech consulting organization.
- Familiarity with Microsoft Dynamics 365 is highly desirable.
- A strong understanding of the retail industry in Pakistan would be beneficial.
- Excellent communication and interpersonal skills are essential.
- Proactive, structured, and able to manage multiple stakeholders.
- Comfortable working with delivery teams and balancing internal coordination with external communication.
- A candidate who is naturally relationship-oriented, but with the discipline to follow through on commercial goals, reporting, and forecasting.
Senior Key Account Manager - Lahore - Confiz Limited
Description
Job Summary
The Account Manager will be responsible for fostering and expanding client relationships across approximately 15 mid-sized accounts based in Pakistan. This role demands strong client-facing skills, a strategic mindset, and the ability to collaborate with cross-functional teams to deliver value across Dynamics 365, Data & AI, and custom development services.
Responsibilities:
Key Requirements:
About Confiz:
We have a global team of 700+ talented individuals working on innovative enterprise projects and products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growing fintech, and multiple Silicon Valley startups.
Our Unique Selling Point:
What sets us apart is our focus on processes and culture. We are ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. Our vibrant culture encourages learning via collaboration and makes the workplace enjoyable.
Career Opportunities:
At Confiz, you will work with cutting-edge technologies while contributing to the company's success and your own personal growth.
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