Senior Network Infrastructure Specialist - Islamabad - Job Portal - dinCloud Pakistan

    Job Portal - dinCloud Pakistan
    Job Portal - dinCloud Pakistan Islamabad

    3 weeks ago

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    Description

    Job Description:

    The role of Senior Network Infrastructure Specialist is to implement, support, maintain and optimize network infrastructure in vendor neutral environments. This involves working with customers to resolve network issues and outages, collaborating with vendors, channels and the Field Services team to drive issue resolution.

    Main Responsibilities:

    • Provide escalation support for critical incidents and problem management activities including fault isolation, troubleshooting and resolution for customer service interruptions.
    • Gather information to understand current network issues, work to diagnose and drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve.
    • Review customer networks, design network infrastructure changes and migrations for small customers to improve network performance; participate in implementations of complex enterprise network environments.
    • Complete service requests, network implementations, migrations and other change management engineering activities.
    • Recommend continual service improvement for customer networks and systems.

    Key Skills and Qualifications:

    • A minimum of 5-7 years of experience working in a technical environment with demonstrated enterprise-level network troubleshooting in a Managed Services environment.
    • Previous technical experience in router and switch configuration, circuit configuration, VLAN configuration, iOS upgrade, data network infrastructure support, LAN/WLAN data communication, WAN routing/optimization technologies, Cisco and Juniper routing and switching technologies, Zscaler's cloud-based security platform, F5 BIG-IP load balancing server technologies, Infoblox DNS/DHCP/IPAM application.
    • Associates degree in a related field preferred.
    • Certifications: CCNA, JNCIA, Fortinet NSE4 required; CCNP, ITIL preferred.

    About the Role:

    This role requires a self-starter who can use an appropriate sense of urgency and has the capability of resolving complex technical problems and requests both independently and collaboratively with a team. The ideal candidate will have strong communication skills (written, verbal, presentation), ability to follow and document standard processes and procedures, ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude and quickly adapt to changing priorities and new technologies.

    Estimated salary range: PKR 1,200,000 - PKR 1,800,000 per annum based on location and experience.

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