Customer Support Representative - Model Town Tehsil - Sheranwala Group

Description

Sheranwala Group Customer Support Role

Summary:

We are seeking a skilled Customer Support Representative to provide exceptional support to our customers. In this role, you will be the primary point of contact for clients, addressing their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries through phone, email, and chat, providing accurate and helpful information to resolve their issues.
• Issue Resolution: Identify and resolve customer complaints in a prompt and efficient manner, ensuring customer satisfaction.
• Record Keeping: Maintain accurate records of customer interactions, including conversations, emails, and chats.
• Team Collaboration: Work closely with internal teams to improve customer satisfaction and ensure seamless communication.

Requirements

• Bachelor's Degree: Possess a bachelor's degree in any field.
• Communication Skills: Demonstrate strong communication and problem-solving skills, enabling effective collaboration with customers and internal teams.
• Customer Service Experience: Previous experience in customer service is highly desirable.
• Technical Skills: Proficiency in Microsoft Office and CRM software is essential.

Benefits

This role offers an exciting opportunity to work with a dynamic team and contribute to delivering exceptional customer experiences. If you possess excellent communication skills, a customer-focused attitude, and a passion for delivering high-quality support, we encourage you to apply for this position.