Current jobs related to Senior Service Delivery Manager - Islamabad, Pakistan - Job Portal - dinCloud Pakistan
-
Service Delivery Manager
1 day ago
UCE Telecom Islamabad, PakistanResponsible to support the Service Delivery Management as per agreed KPIs and Projects Targets. · Support Country Manager in acting as a Solitary Point of Contact for all key Stakeholders of the Projects. · Responsible to support the projects performance and comprehensive managem ...
-
Asst. Manager Sales and Marketing
1 day ago
Mechatronix Islamabad, PakistanStallion Deliveries is a courier company of the ARY Group which is expanding its business in Pakistan. For this purpose, we are looking for an Accounts Manager with at least 2 years of working experience. The candidate should be dedicated, hardworking, and proficient in using Mic ...
-
Technical Engineering Manager
1 day ago
Bluestack Cloud Islamabad, PakistanBachelors or Masters in Software Engineering/ IT · Bluestack Cloud is looking for a Technical Engineering Manager to manage and improve end-to-end software delivery across multiple technologies, primarily Cloud-based Backend Microservices, Responsive Web, iOS, and Android. This l ...
-
Business Manager
1 week ago
Delivery Hero SE Islamabad, PakistanCompany Description · "To be the most loved everyday food and groceries destination" - that's our mission at foodpanda (small 'f'). · foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we con ...
-
Senior Programme Manager
1 day ago
Adam Smith International Islamabad, PakistanBackground · Adam Smith International is a strategic development company that helps people prosper by making economies stronger, societies safer, and governments more effective. Our clients are governments, international organisations, companies, and foundations. They come to us ...
-
Project Manager
1 week ago
Emergent Wireless Solutions Islamabad, PakistanProject Manager · Emergent Wireless Solutions, Pakistan · Overall profile involves allocating tasks, setting goals and meeting deadlines. Handling documentation and consulting with customers. · Key Result Areas: · Planning and coordinating client meetings. · Budgeting, Delivery ...
-
Service Delivery Coordinator
1 week ago
Gaichu Management Services Pvt Ltd. Islamabad, PakistanService Delivery Coordinator · Gaichu Management Services Pvt Ltd., Pakistan · Responsible for coordinating the steady state service delivery to client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction. · Allocate appropriat ...
-
Head of Project Delivery
3 hours ago
Convo, Corp. Islamabad, PakistanPosition Title: Head of Project Delivery · CONVO is seeking a seasoned Head of Project Delivery to lead and manage our project delivery teams, ensuring the successful implementation and deployment of our technology solutions. The selected candidate will join our Services Delivery ...
-
Head of Project Delivery
3 hours ago
Convo, Corp. Islamabad, PakistanPosition Title: Head of Project Delivery · CONVO is seeking a seasoned Head of Project Delivery to lead and manage our project delivery teams, ensuring the successful implementation and deployment of our technology solutions. The selected candidate will join our Services Delivery ...
-
| to NetworkUstad Team Islamabad, PakistanJob Type · Full time · ONLY FOR RESIDENTS OF ISLAMABAD · To design and manage a variety of construction projects from beginning to end, we are looking for an experienced construction project manager. He/she is capable of planning, supervising, and ensuring the timely and effectiv ...
-
Project Management Coordinator
19 hours ago
ATSG Islamabad, PakistanAbout the job: Project Management Coordinator · Initiating customer onboarding and environment up-gradation projects. · Coordinating and leading project planning sessions with all project stakeholders. · Establishing project milestones and task delivery timelines. · Developing de ...
-
Technical Consultant Sde
1 week ago
Averox Islamabad, PakistanTechnical Consultant SDE · Averox, Pakistan · The Technical Consultant is a customer-oriented role responsible for pre-installation, configuration, and testing of the solutions deployed by Services Delivery. This role involves cross-functional interaction with Engineering and Su ...
-
Senior Service Account Manager
1 day ago
Huawei Technologies Islamabad Capital Territory, PakistanTo manage the customer interface with respect to Service Delivery and Service Sales. This involves managing Warranty and Service Contracts, monitoring that all services are delivered according to contractual commitments, and providing feedback on delivery performance back into th ...
-
Assistant Manager Sales
1 week ago
Prime Human Resource Services (Pvt) Islamabad, PakistanKey Accountabilities: · Proactively manage customer satisfaction and service delivery by anticipating potential service problems and monitoring satisfaction. · Achieve assigned sales targets. · Prepare sales forecasts on an annual, quarterly, and monthly basis; set sales targets ...
-
Assistant Manager Distribution
1 day ago
Global Pharmaceuticals Islamabad, PakistanThe objective of this position is to manage the overall distribution department and to ensure the smooth flow of Supply Chain to the Global Distributors network throughout Pakistan. · Key Deliverables · Preparation of Production Plan as per Sales Forecast by the Sales Department ...
-
Specialist HLR
1 week ago
Veon Group Islamabad, PakistanMain tasks require close interaction with Internal/External stakeholders and vendors to manage projects, initiatives, and upgrades of VAS & HLR Network. · The role reports directly to the Manager HLR/VAS Planning & Operations and has 12 people reporting directly into it. · Respon ...
-
Commercial Manager
1 day ago
Alandick Pakistan Islamabad, PakistanManaging Commercial, PMO, Procurement and logistics departments. · Working on RFQ and bid submissions. · Financial modeling for pricing on RFQs and remodeling as per actual circumstances. · Giving presentations in meetings on commercial related issues. · Planning and ensuring all ...
-
Service Center Manager
1 day ago
Dmk Consultancy Islamabad, PakistanA MNC in Karachi is looking for a SERVICE CENTER MANAGER ISLAMABAD. · The company is US-based and has become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. They manage a flow of goods, funds, and in ...
-
Associate Project Manager
1 day ago
Inbox Business Technologies Islamabad, PakistanAssociate Project Manager · Inbox Business Technologies, Pakistan · Responsibilities: · Must have previously managed a team of 10 or more personnel. · Should have a good idea of Microsoft & Cisco products. · Good understanding of desktop support/IT Support. · Must have been a par ...
-
Deputy Manager Planning
1 day ago
Siliconhead Islamabad, PakistanDeputy Manager Planning · Siliconhead, Pakistan · Ensure minimum inventory costs by optimizing inventory levels of sundry pumps and spare stocks. Create planning schedules while reducing production costs (ex: inventory cost). Optimize operational and manufacturing costs through ...
-
Project Manager
1 day ago
Metro Consulting Grid Islamabad, PakistanThe Project Manager is responsible for leading the project team to deliver projects that span across one or more business units. Manage resources, schedules, financials and adhere to total quality control guidelines throughout the customer life cycle. This also includes managemen ...
- Strategic Client Management
- Lead and oversee the client experience across a 24 x 7 x always operations delivery for multiple clients.
- Align ITIL-based service delivery to meet contractual commitments across diverse services and technologies, including but not limited to Route/Switch/Firewall and Voice technologies.
- Manage overall Client program management, ensuring SLA attainment, client communication, reporting, and quality management leveraging operational data.
- Lead Service Delivery Management ATSG-Client governance cadence, including regular operations reviews and SLA reporting.
- Operational Excellence
- Develop and deliver weekly, bi-weekly, and monthly operative ticket and effort reporting from ServiceNow.
- Schedule, develop content for, and lead Quarterly Business Reviews, driving and tracking Continual Service Improvement initiatives.
- Participate in client-facing project reviews, ensuring seamless knowledge transfer to project teams and proper handoff of project deliverables.
- Client Collaboration and Vision Development
- Collaborate with clients to develop and refine their IT vision, identifying new opportunities for ATSG solutions and contributing to business cases for emerging technologies.
- Work with clients to ensure quality support for all IT infrastructure, including internal/co-location/cloud data centers, networks, disaster recovery, and vendor management.
- Identify Continual Improvement initiatives for each client which will drive higher quality, value and benefits for clients
- Leadership and Innovation
- Provide leadership to ensure ATSG's portfolio of services is aligned with clients' business needs and transformation programs.
- Contribute to evolving technical standards, platforms, frameworks, and roadmaps for clients, ensuring effective communication and implementation throughout the service lifecycle.
- Provide input into programs, policies, and procedures for continuous improvement of ATSG's IT managed services.
- 4+ years of related experience in IT and IT technical staff management.
- Extensive experience in network management, including Route/Switch/Firewall and Voice technologies.
- Ability to effectively manage resources in a matrix organization to meet and exceed Service Level Agreements (SLA)
- Demonstrated ability to work in rapid growth, dynamic, and transformational organizations.
- Exceptional team player with outstanding interpersonal and communication skills (written and oral).
- ITIL Foundation Certifications highly desired or equivalent ITIL experience.
- Strong knowledge of ITSM tools such as ServiceNow, Cisco Technologies, Totango, and program management.
- In-depth understanding of desktop, server, application, and network environments.
- Minimum of a Bachelors degree from a four-year college or university or equivalent experience.
Senior Service Delivery Manager - Islamabad, Pakistan - Job Portal - dinCloud Pakistan
Description
Job Summary
The Senior Service Delivery Manager will be a key player in driving the success of ATSG's client engagements, contributing to strategic planning, and ensuring the highest level of service delivery excellence.