Senior Customer Support Specialist - Islamabad - ibex

    ibex
    ibex Islamabad

    1 week ago

    Default job background
    Upper Management / Consulting
    Description

    Senior Customer Support Specialist - International

    The role of Senior Customer Support Specialist involves providing technical solutions and claim resolutions to customers via phone calls. Our ideal candidate is someone who can effectively handle international customers, with a strong focus on personality, passion, and work ethic.

    Responsibilities:

    1. Provide assistance with the claim filing process, including approval and denial via phone call.
    2. Maintain exceptional customer service by interacting with clients in a friendly, efficient, and attentive manner.
    3. Deliver outstanding customer experiences as measured by performance objectives, upholding the core values of our client.
    4. Respond promptly to customers through phone calls.
    5. Troubleshoot customers' products successfully and provide accurate, efficient resolutions.
    6. Explain complex technical concepts in a clear, easy-to-understand manner to help customers resolve issues.
    7. Stay up-to-date by researching similar product symptoms to offer accurate solutions.
    8. Ensure compliance with all company policies, procedures, and practices.

    Why Work at ibex?

    You want to contribute to an organization where you can grow professionally and develop new skills. You possess empathy and can put yourself in others' shoes. You have the necessary knowledge and skills to interact with customers efficiently and timely.

    What Makes a Good Fit for This Role?

    You possess excellent English communication skills, preferably with a U.S or UK accent. You can convey your thoughts clearly and deliver messages in a friendly, accurate, and jargon-free way.

    Requirements:

    • O Levels/Matric or above
    • American or neutral accent
    • Proficiency with MS Office (particularly MS Excel and MS Word)

    Benefits of Joining ibex:

    • Medical Insurance & OPD
    • Provident Fund
    • Leave Encashment
    • Annual leaves
    • Two days off in a week
    • Ergonomic furniture and infrastructure
    • Referral Rewards
    • Annual Increment
    • Conveyance facility
    • Loan facility

    We seek talented individuals who will excel in their roles and contribute to our team's success.

    Estimated Salary: $40,000 - $60,000 per year, depending on experience.

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