Customer Support Executive - Lahore
Only for registered members Lahore, Pakistan
1 month ago
Job summary
We're Hiring – Customer Success Executives (Fashion Industry) If you have fashion industry experience, excellent communication skills, and the ability to convert customer queries into sales, this role is for you You will also act as a fashion consultant, guiding clients on pret, unstitched, couture, and bridal wear.Responsibilities
- Manage customer queries across WhatsApp, Instagram, calls, and website chat.
- Act as a fashion consultant, suggesting styles, fabrics, and collections.
- Convert customer inquiries into confirmed orders & successful sales.
- Build long-term relationships with clients to ensure repeat business.
- Handle bridal and couture clients with attention to detail and professionalism.
- Maintain updated product knowledge of pret, unstitched, couture, and bridal collections.
- Upsell and cross-sell products to maximize revenue.
- Ensure smooth order processing by coordinating with operations and production teams.
- Handle complaints efficiently and provide exceptional customer satisfaction.
- Track customer interactions and share insights with management to improve service.
Job description
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