Customer Services Representative - Islamabad Gpo
Only for registered members Islamabad Gpo, Pakistan
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are seeking a skilled and experienced Customer Service Representative to join our dynamic team. The Customer Service Representative will be the first point of contact for our customers, providing them with the support and assistance they need and providing excellent customer services.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Identify and resolve customer issues efficiently, escalating complex cases to appropriate departments when necessary.
- Maintain a strong understanding of our products and services to provide accurate information and support.
- Accurately document customer interactions and transactions in our CRM system.
- Gather customer feedback and share insights with the team to help improve our products and services.
- Work closely with other team members to ensure consistent and high-quality service.
- Enhance the customer experience through excellent customer services.
- Ensure customer churn is at minimum.
Qualifications
- Bachelor's degree in Sales & Marketing, International Relations, Business Administration, Mass Communications & Relevant.
- 1/2-year(s) experience in Food & Beverage/FMCG industry/Telecom.
Job description
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