International Recruitment Outbound Calling - Islamabad - Translation Empire

    Translation Empire
    Translation Empire Islamabad

    1 day ago

    Default job background
    Human Resources
    Description

    International Recruitment Outbound Calling Specialist

    • Manage/handle outgoing and incoming calls professionally.
    • Identify and assess customer needs to achieve satisfaction.
    • Maintain communication with customers through follow-up calls at specified dates and times.
    • Stay up-to-date on product and service knowledge.
    • Adhere to established communication procedures, guidelines, and policies.
    • Effectively manage a large volume of outbound and inbound calls.
    • Analyze trends in customer inquiries or issues, and provide feedback to relevant teams to enhance products, services, or processes.

    Job Requirements and Skills

    Key Qualifications:

    • Excellent written and verbal communication skills, particularly in English.
    • Strong problem-solving and troubleshooting abilities.
    • Able to remain calm and professional under pressure.
    • Detailed-oriented and accurate in work execution.
    • Able to work independently and as part of a collaborative team.
    • Proficient in technology and able to quickly learn new systems.
    • Able to adapt to changing situations and priorities.

    Work from Office Environment.

    Preferred Work Schedule:

    UK Timings: 12:00 p.m. – 09:00 p.m., 01:00 p.m. – 10:00 p.m., or 02:00 p.m. - 11:00 p.m. PST.

    Location: Rawalpindi, Pakistan (Translation and Localization)



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