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  • Client Support Setup Specialist - Lahore - Wear The Shield

    Wear The Shield
    Wear The Shield Lahore

    3 weeks ago

    Description

    Client Support Setup Specialist (Implementation Specialist)

    We are seeking a highly skilled Implementation Specialist to join our dynamic team of Agents. As one of the fastest-growing companies in the Ecommerce and Customer Experience Ecosystem, we offer a unique opportunity for professional growth and development.

    Key Responsibilities:

    • Configure and optimize customer service platforms to meet client needs
    • Enhance implementation processes to deliver exceptional client service
    • Create and maintain detailed setup tutorials and SOPs
    • Audit and optimize platforms for peak performance
    • Provide support to Onboarding Specialists with platform-related queries
    • Report on progress and analytics to keep the team informed

    Requirements:

    • Experience: 3+ years in Customer Service, with an IT or Computer Science background preferred
    • Skills: Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication
    • Knowledge: Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus
    • Attributes: Detail-oriented, self-starter with high energy and motivational skills

    Technical Requirements:

    Personal PC or laptop with at least 15 Mbps for upload & download speed.

    Perks and Benefits:

    • $5 USD/hour
    • Relax and recharge with paid time off
    • Comprehensive health insurance and dental benefits
    • Recognition and rewards for your hard work
    • Enjoy the flexibility of a permanent full-time remote setup

    About Us:

    We are a rapidly growing company in the Ecommerce and Customer Experience Ecosystem. We offer a dynamic work environment and opportunities for career advancement.


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