Customer Services Representatives - Islamabad - ibex

    ibex
    ibex Islamabad

    1 week ago

    Default job background
    Upper Management / Consulting
    Description

    Customer Services Representative

    The Customer Support Specialist in the Operations department provides solutions to technical problems and resolves customer claims by diagnosing issues and guiding customers through the claim filing process via phone calls. We are seeking individuals with a flair for interacting with international customers, prioritizing personality, passion, and work ethic.

    Responsibilities:

    1. Assist customers with claim filing processes, including approving or denying claims via phone call.
    2. Maintain exceptional service quality by interacting with customers in a friendly, efficient, and attentive manner.
    3. Deliver outstanding customer experiences as measured by performance objectives and uphold the core values of our client.
    4. Respond promptly to customer inquiries via phone calls.
    5. Effectively troubleshoot customer product issues and provide accurate resolutions.
    6. Explain complex concepts in simple terms to facilitate customer issue resolution.
    7. Stay up-to-date by researching similar product symptoms to offer accurate solutions.
    8. Ensure compliance with company policies, procedures, and practices.

    Key Qualities:

    You possess excellent English communication skills, preferably with a U.S. or UK accent, enabling clear and concise message conveyance.

    We seek individuals with strong time management, priority setting, professional composure, empathy, and hospitality skills.

    Learning Opportunities:

    1. Unlimited exposure to diverse projects and scenarios.
    2. A platform to develop and refine your skills.
    3. A collaborative learning environment that fosters growth.
    4. Valuable experience to shape your future career path.
    5. The opportunity to work with a talented and diverse team of professionals.

    This role is ideal for those seeking to build their careers within a renowned global organization.

    Benefits of Working at ibex:

    1. Medical Insurance & OPD Coverage.
    2. Provident Fund Scheme.
    3. Leave Encashment Plan.
    4. Annual Leaves Entitlement.
    5. TWO days off per week.
    6. Ergonomic Workstation and Infrastructure.
    7. Referral Rewards Program.
    8. Annual Performance-Based Increment.
    9. Conveyance Facility.
    10. Loan Facility.

    We value talent, hard work, and dedication. Our focus is on delivering exceptional results and adding value to our team.

    Post-Application Process:

    After applying, you can expect our recruitment team to contact you within 3 working days for an initial screening call.

    Job Requirements:

    To be successful in this role, you should have:

    1. O Levels/Matric or higher qualifications.
    2. An American or neutral accent.
    3. Proficiency in MS Office, particularly MS Excel and MS Word.

    $12,000 - $15,000 per annum estimated salary range.

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