Customer Solutions Specialist - Islamabad - WellnessLiving

    WellnessLiving
    WellnessLiving Islamabad

    1 week ago

    Technology / Internet
    Description

    About Us

    At WellnessLiving, we're a software company with a heart that places people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally.

    We're committed to excellence in all aspects of our business, which is reflected in our mission to empower businesses with a value-driven platform that's reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

    When you join WellnessLiving, you join a team that's customer-focused, community-centered, and forward-thinking, continuously improving and innovating.

    We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

    About This Role

    This role is for someone who is passionate about helping others and ensuring their success. As a Customer Solutions Specialist, you'll be the first point of contact for our customers, taking ownership of each issue and providing well-communicated, personalized solutions, no matter how complex.

    You'll work closely with customers to understand their business needs and deliver exceptional service, making a real impact by solving meaningful customer issues.

    Key Responsibilities

    1. Answer inbound calls & emails from customers
    2. Answer call-back requests from customers
    3. Provide software support by troubleshooting technical issues or general account queries
    4. Investigate the root cause of issues using system knowledge
    5. Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
    6. Flag customers who demonstrate problematic or negative behavior appropriately
    7. Promote and maintain a high-quality, professional, service-oriented company image among our customer bases
    8. Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation

    Skill Requirements

    1. 1-3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia)
    2. Highly organized and detail-oriented
    3. A solution-oriented approach to problem-solving
    4. Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
    5. Strong interpersonal skills and proficiency in English communication (both written & verbal)
    6. Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams
    7. Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA
    8. High energy level demonstrated the drive to succeed and comfortable with urgency

    What We Offer

    1. Competitive salary package based on experience
    2. Comprehensive Group Health and Life Insurance
    3. Gratuity
    4. EOBI
    5. Transport facility (if place of residency is within a 25-kilometer radius of company's address) / Fuel allowance
    6. Paid time off (Annual, Sick, Casual, Bereavement, Parental)
    7. Quarterly Bonuses
    8. Quarterly fun event
    9. Staff recognition programs
    10. Staff training programs
    11. Career progression. We have a long-standing history of promotion from within
    12. An enriched workplace culture that supports growth, development, and, most importantly, having fun

  • Customer Solutions Specialist

    3 days ago

    WellnessLiving Systems Inc. Islamabad $60,000 - $80,000 per year

    WellnessLiving is a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals professionally and person ...

  • Monitoring Solution Specialist

    1 week ago

    HR WAYS Islamabad

    About the Monitoring Solution Specialist Role · At HR-Ways, we are seeking a skilled Monitoring Solution Specialist to support our IT operations. · The ideal candidate will have experience with monitoring solutions such as Dynatrace, AppDynamics, Datadog, Splunk, and SolarWinds. ...

  • Customer Solutions Specialist

    1 week ago

    WellnessLiving Systems Inc. Islamabad

    Customer Solutions Specialist - SMB at WellnessLiving · Title: Customer Solutions Specialist - SMB · Location: Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad · Working Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time) · Job Nature: ...

  • Specialist/Expert OSS/SD Operations

    2 days ago

    Only for registered members Islamabad ₨800,000 - ₨1,200,000 per year

    Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings. This role will be responsible for managing Operations, Support & Planning of various Platforms deployed on OSS, EMS & Underlying Layers along with Service Desk platforms in ...

  • Specialist RAN Planning

    16 hours ago

    Only for registered members Islamabad $900,000 - $1,200,000 per year

    Preparing E2E proposals of Radio Access Network (RAN) and successfully implementing them to provide voice and data coverage in remote areas as per targets defined by USF. It would require experience in RF Planning, RF Optimization, Multi-Technology (2G\\/3G\\/4G and upcoming), Mu ...

  • Solutions Architect

    1 day ago

    Only for registered members Islamabad ₨800,000 - ₨1,200,000 per year

    We are seeking a skilled and dynamic solutions architect with a strong focus on customer success to join our team. This hybrid role bridges technical solution design, client engagement, and customer support, ensuring that our clients have a seamless and enriching experience with ...

  • Specialist CX Digital Platforms

    2 days ago

    Only for registered members Islamabad ₨800,000 - ₨1,200,000 per year

    Specialist CX Digital Platform supports the execution of digital initiatives and experience enhancements by coordinating with internal CX teams and external product/platform stakeholders. · 3 years of relevant experience in digital platforms, customer experience, or cross-functio ...

  • Process Development Specialist

    2 days ago

    Only for registered members Islamabad ₨800,000 - ₨1,200,000 per year

    Grade Level: L1 · Location: Islamabad · Last Date to Apply: 18th July 2025 · Process Development Specialist identifies areas of improvement and recommends ways to revamp processes to improve customer experience, researches, designs, develops, and digitalizes processes to optimize ...

  • Product UAT Specialist

    2 days ago

    Only for registered members Islamabad ₨800,000 - ₨1,200,000 per year

    Product UAT Specialist conducts end-to-end testing of products, applications & services to ensure seamless customer experience. They analyze customer journeys, identify improvement opportunities, and recommend process enhancements. · Execute planned testing of products and servic ...

  • UI/UX Design Specialist

    2 days ago

    Only for registered members Islamabad Full time ₨800,000 - ₨1,200,000 per year

    UI/UX Design Specialist will work in an agile environment, collaborating with CX, Product, BI, and Digital teams to turn customer feedback into meaningful design improvements. · Bachelor's degree in Data Analytics, Human-Centered Design, or a related field · 2–4 years of experien ...

  • Head of Growth

    1 day ago

    Only for registered members Islamabad ₨900,000 - ₨1,200,000 per year

    Job Title: E-Commerce Head of Growth Company: Pro Coffee Gear Location: Remote (global) Employment Type: Full-time About Us: Pro Coffee Gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee ...

  • Legal Counsel Contracts

    2 days ago

    Only for registered members Islamabad Full time ₨800,000 - ₨1,200,000 per year

    Grade Level L2/L3 Location Islamabad Last date to apply 17 July 2025 The key function of this role is to provide dedicated legal support select functional departments within Jazz entailing consultation advice contract review and negotiation in line with the organization's interna ...

  • Specialist RAN Planning

    16 hours ago

    Only for registered members Islamabad Full time $900,000 - $1,200,000 per year

    Preparing E2E proposals of Radio Access Network (RAN) and successfully implementing them to provide voice and data coverage in remote areas as per targets defined by USF. It would require experience in RF Planning, RF Optimization, Multi-Technology (2G\\/3G\\/4G and upcoming), Mu ...

  • Specialist CX Digital Platforms

    3 days ago

    Only for registered members Islamabad Full time ₨800,000 - ₨1,200,000 per year

    Specialist CX Digital Platform supports the execution of digital initiatives and experience enhancements by coordinating with internal CX teams and external product/platform stakeholders. · 3 years of relevant experience in digital platforms, customer experience, or cross-functio ...

  • Process Development Specialist

    1 week ago

    Only for registered members Islamabad Full time $90,000 - $120,000 per year

    Grade Level: L1 · Location: Islamabad · Last Date to Apply: 18th July 2025 · Process Development Specialist identifies areas of improvement and recommends ways to revamp processes to improve customer experience, researches, designs, develops, and digitalizes processes to optimize ...

  • Product UAT Specialist

    4 days ago

    Only for registered members Islamabad Full time ₨900,000 - ₨1,200,000 per year

    Grade Level: L1 · Location: Islamabad · What is product UAT Specialist? · Conduct end-to-end testing of products, applications & services before they go live to ensure a seamless customer experience. · Drive digital transformation by proposing and implementing innovative solution ...

  • KR135 Automation Lead (Part-time)

    1 week ago

    Only for registered members Islamabad Part time $90,000 - $120,000 per year

    We are looking for a highly motivated and experienced Automation Lead to drive delivery and efficiency across our engineering teams. This role requires hands-on expertise in DevOps, CI/CD, and cloud automation - specifically within AWS environments. · Act as Scrum Master for one ...

  • Senior Software Engineer

    5 days ago

    Only for registered members Islamabad Full time $80,000 - $120,000 per year

    We are looking for a Senior Software Engineer with a strong foundation in software design and architecture to join our Islamabad-based engineering team. You will play a pivotal role in building scalable cloud-native platforms and backend services that support 3D data processing, ...

  • Senior Legal Counsel Contracts

    3 weeks ago

    Only for registered members Islamabad Full time $500,000 - $1,000,000 per year

    Grade Level: L3, Location: Islamabad, Last date to apply: 30 June 2025, What is Senior Legal Counsel Contracts? · The key function of this role is to provide dedicated legal support select functional departments within Jazz, entailing consultation, advice, contract review and neg ...

  • Legal Counsel Contracts

    1 week ago

    Only for registered members Islamabad Full time $900,000 - $1,200,000 per year

    Grade Level L2/L3 Location Islamabad Last date to apply 17 July 2025 The key function of this role is to provide dedicated legal support select functional departments within Jazz entailing consultation advice contract review and negotiation in line with the organization's interna ...

Jobs
>
Islamabad