Banking services manager - Gujrat, Pakistan - Mobilink Microfinance Bank Ltd

    Mobilink Microfinance Bank Ltd
    Mobilink Microfinance Bank Ltd Gujrat, Pakistan

    1 month ago

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    Job Description Responsibilities:

    • Customer Quick Account Opening (Current/Saving/Assan Current/Assan Savings/Loan) with obtaining all accurate and complete documents (as outlined in MMBL Operations Manual & SBP Prudential Regulations).
    • At the end of the day, Account Opening Form and documents are to be sent to Central Processing Unit (CPU) with checklist. Record in the form of a report to be maintained.
    • Provide friendly and responsive customer service by utilizing excellent customer service skills.
    • Opening of L0/L1 (Branchless Banking) and reporting.
    • Processing transactions including Remittances (clearing/internal transfers/Banker's Cheque), customer's transfer, charges recovery, and Reconciliation.
    • Obtain Customer Accounts Maintenance documents, after signature verifications (and other) forwarded to CPU.
    • Process Dormancy removal and deceased account marking at Branch (documents to CPU).
    • TDR applications acceptance and forwarding to CPU for processing.
    • Issuance of Cheque Books/ATM to customers/shredding & maintain relevant registers.
    • Address customer inquiries pertaining to products, procedures, profit/M-up rates, or refer to concerned staff for action.
    • Handle customer complaints or refer them to appropriate areas for resolution.
    • Identify opportunities for cross-selling products and services by understanding customer needs.
    • Custodian of security stationery & Reporting to Head Office (when required).
    • Responsible for maintenance of Notice Board & Dispatch Register (Inward/outward mail).
    • Ensure Department readiness for Internal/External Audits.
    • Backup of Teller.
    • Willingness to perform any other assignment/duty as directed by the Line Manager.

    Hold a Bachelor's degree from a reputable Institution. Master of Business Administration (MBA) will be advantageous. Have a minimum of 2 to 3 years of relevant work experience.

    Essential Skills:
    Proficiency in Microsoft Office Sound communication and interpersonal skills Ability to work effectively under pressure

    Desired Skills:
    Good presentation skills

    Job Specifications Academic Qualification:
    Hold a Bachelor's degree

    Area of Specialization:
    marketing, finance, economics, or commerce

    Computer Proficiency:
    Not Applicable

    Other Details/Skills:
    Not Applicable

    Job Locations:
    Mandi Bahauddin Branch

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