Manager – Order Management - Islāmābād
Only for registered members Islāmābād, Pakistan
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are looking for an experienced and proactive Manager – Order Management & Aftersales Services to oversee the seamless flow of operations between warehouses, customer support, and internal data systems.
Responsibilities
- Oversee the end-to-end order lifecycle from placement to delivery, ensuring accuracy and timeliness.
- Lead aftersales functions, including returns, exchanges, refunds, and warranty support, ensuring compliance with SLAs and policies.
- Collaborate with warehouses, logistics partners, and operations teams to resolve delivery and fulfillment issues.
- Ensure customer support teams have accurate, real-time information to handle customer interactions.
Qualifications
- Bachelor's degree in Business, Operations, Supply Chain, or related field; MBA preferred.
- 6–10 years of experience in e-commerce order management, aftersales services, or operations, with at least 3 years in a leadership role.
- Strong understanding of warehousing, logistics, customer support operations, and OMS/CRM systems.
- Proven leadership skills with the ability to manage, coach, and inspire cross-functional teams.
- Analytical mindset with strong problem-solving skills.
- Excellent communication and interpersonal skills for managing internal and external stakeholders.
Job description
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