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    Level 1 noc engineer - Islamabad, Pakistan - Nets International

    Nets International
    Nets International Islamabad, Pakistan

    3 weeks ago

    Default job background
    Description

    NETS is a top global company that focuses on providing Solutions and Integrating Systems to shape the future through an innovative, intelligent, and integrated approach. Our goal is to deliver solutions effectively, efficiently, and economically.

    Within our service portfolio, we cover three main areas: Infrastructure, Digital, and Managed Solutions. Our services include Access Networks (Fixed and Wireless), Enterprise Data Networks, Cloud Solutions, Cyber Security, Automation, Resource Outsourcing, and Managed Services.

    With over four decades of experience, expertise, and industry leadership, NETS has successfully completed 3,000+ projects totaling over $200 million.

    Our team of 900+ highly skilled professionals collaborates with 50+ global technology partners and 100+ NETS OEM Partners. With our presence in the UK, UAE, Saudi Arabia, and Pakistan, we have built strong relationships with 200+ satisfied long-term clients across 23 countries.

    Job Description:

    • Monitor Faults and Alarms using NOC Fault Management Tools
      • Monitor communications channels for faults, queries, or concerns
      • Create trouble tickets using the customer Incident management system
      • Assist users with basic troubleshooting procedures
      • Escalate and assign tickets to appropriate teams
      • Manage escalations following NOC procedures
      • Ensure tasks are completed within Front Office / NOC SLAs
      • Generate and organize reports in both print and electronic formats
      • Maintain a log of help desk request activities
      • Prioritize service requests based on urgency
      • Update customers on the status of problem resolution according to SLAs
      • Adhere to a 24x7 duty roster as per shift schedule
      • Maintain vendor SLA and document compliance
    • Job Requirements:
    • Experience working as an IP NOC on Cisco products with specific knowledge

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