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  • Team Lead - LAHORE, Pakistan - Abacus consulting

    Abacus consulting
    Abacus consulting LAHORE, Pakistan

    3 months ago

    Default job background
    Full time
    Description

    You will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.

    Team Management:

    Lead, coach, and mentor a team of customer service representatives.

    Conduct regular team meetings to communicate goals, updates, and best practices.

    Provide ongoing feedback, performance evaluations, and support professional development.

    Requirements:

    Bachelor's degree in business, Communication, or a related field.

    Proven experience in a contact center environment, with at least 1.5 years in a middle management role preferably at team lead position.

    Strong leadership, coaching, and interpersonal skills.

    Excellent communication skills, both written and verbal.

    Ability to analyze data and make data-driven decisions.

    Knowledge of contact center technologies and customer relationship management (CRM) systems.

    Strong problem-solving skills and the ability to handle high-pressure situations.

    Benefits:

    Permanent Position

    2 Rotational Off days

    EOBI

    Medical Life Insurance IPD + OPD

    Annual , Casual and Sick Leaves

    Provident Fund

    Annual Increment and Bonus (Performance based)