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Team Lead - LAHORE, Pakistan - Abacus consulting
Description
You will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.
Team Management:
Lead, coach, and mentor a team of customer service representatives.
Conduct regular team meetings to communicate goals, updates, and best practices.
Provide ongoing feedback, performance evaluations, and support professional development.
Requirements:
Bachelor's degree in business, Communication, or a related field.
Proven experience in a contact center environment, with at least 1.5 years in a middle management role preferably at team lead position.
Strong leadership, coaching, and interpersonal skills.
Excellent communication skills, both written and verbal.
Ability to analyze data and make data-driven decisions.
Knowledge of contact center technologies and customer relationship management (CRM) systems.
Strong problem-solving skills and the ability to handle high-pressure situations.
Benefits:
Permanent Position
2 Rotational Off days
EOBI
Medical Life Insurance IPD + OPD
Annual , Casual and Sick Leaves
Provident Fund
Annual Increment and Bonus (Performance based)