Senior Specialist, Revenue Operations - Islamabad - S&P Global

Description

The Revenue Operations team plays a critical role in optimizing revenue generation and enhancing the commercial buying experience. The team supports the commercial front-line team in the Order-to-Cash process by submitting quotes, generating contracts, and liaising with OTC teams such as legal, Order Management, Fulfillment, and Client Financial Relations. In this role, you will be responsible for improving the efficiency of the team, impacting the entire Commercial organization as well as enhancing the client experience.

Responsibilities:

• Pricing new sale and renewal quotes in Salesforce: Accurately determine pricing strategies in Salesforce, collaborating with sales teams to support their efforts in meeting client needs, particularly for strategic and high ACV clients.
• Assisting internal partners in fixing starting and ending ACV in Salesforce to ensure accurate reflection in the sales and marketing dashboard of Power BI: Collaborate with internal partners to update and maintain accurate starting and ending ACV figures in Salesforce, facilitating effective reporting and analysis in Power BI.
• Leading cross-team and departmental projects aimed at reducing Order Return rates for CPQ quotes, managing suspensions, and addressing usage billing requests such as AMR PPV and Real-Time Premium exchange: Collaborate with various teams to identify and implement strategies that enhance operational efficiency and improve client satisfaction across these critical areas.
• Acting as a subject matter expert, contributing to the decision-making process around business strategy, and mentoring and training junior staff members: Provide strategic insights as an expert and mentor junior team members to enhance their skills and performance.
• Leading the execution of day-to-day driven workflows while supporting the accomplishment of the team's deliverables: Oversee daily workflows, ensuring tasks are completed efficiently and supporting team members in meeting their goals.
• Actively participating in team process improvement initiatives that support and facilitate the team: Engage in initiatives aimed at optimizing team processes and implementing best practices for improved productivity.
• Collaborating closely with internal partners to support and sometimes initiate data clean-up projects and User Acceptance Testing (UAT) initiatives: Work with stakeholders to address data quality issues and participate in UAT to ensure system updates meet requirements.
• Working with management to manage, improve, and socialize departmental processes for efficient team operations (deliverables tracking and metrics, assignment flows): Collaborate with management to refine processes and develop metrics that enhance team performance and accountability.
• Identifying gaps and developing mechanisms to provide operational support for new capabilities: Identify operational gaps and create processes to support the integration of new capabilities into existing workflows.
• Leading and participating in cross-functional projects that enhance operational efficiency and team collaboration: Lead and engage in projects that improve efficiency and foster collaboration across teams.

Requirements:

• Proficiency in MS Office (Word, Excel, and PowerPoint) with advanced Excel skills for complex data analysis, modeling, and reporting.
• Exceptional oral and written communication skills, with the ability to convey complex information clearly and effectively.
• Expertise in Salesforce reporting and Salesforce CPQ (Configure, Price, Quote) functionalities, demonstrating the ability to leverage these tools for optimal sales performance.
• Proven experience in User Acceptance Testing (UAT), ensuring that system updates and enhancements align with business requirements and user needs.
• Strong project management skills, with a track record of successfully leading multiple projects simultaneously while meeting tight deadlines and delivering results.
• Meticulous attention to detail, self-motivated with a proactive approach, and a strong work ethic that drives excellence.
• Excellent analytical skills, capable of dissecting complex issues and developing innovative solutions.
• Strong collaboration skills, with the ability to build relationships and work effectively with stakeholders at all levels of the organization.
• Ability to work independently with minimal supervision, demonstrating initiative and accountability.
• Outstanding organizational, multi-tasking, and prioritization skills, enabling the effective management of competing priorities.
• Commitment to integrity and excellence, with a client-first mindset that prioritizes customer satisfaction.
• Ability to thrive in a fast-paced environment and work effectively under pressure.

About S&P Global Market IntelligenceWe understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence

Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind.

Our Values:Integrity, Discovery, PartnershipWe focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.