Customer Support Agent-Male - Lahore Gulberg Colony
Only for registered members Lahore Gulberg Colony, Pakistan
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are looking for Customer Officer who can perform the following tasks: Perform daily Control Room Operations, Take Employees calls and provide accurate, satisfactory answers to their queries and concerns, Guide callers through troubleshooting, navigating the company site or using the products or services, Shift confirmation messages from staff on daily basis, Updates Employee duties times through Roster Management System, Identifying, escalating priority issues and reporting to the high-level management, Anticipate escalation and take over calls when needed, Other duties as assigned, Required training will be provided
Qualifications
- Bachelor's (Preferred)
- 0-1 years experience required.
Responsibilities
- Perform daily Control Room Operations
- Take Employees calls and provide accurate, satisfactory answers to their queries and concerns
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Shift confirmation messages from staff on daily basis
- Updates Employee duties times through Roster Management System
- Identifying, escalating priority issues and reporting to the high-level management
- Anticipate escalation and take over calls when needed
- Other duties as assigned
Skills
- Strong English Communication Skills
- Data Management/Office Organization Skills
- Problem Solving Skills
- Attention to detail
- Professionalism
- Multi-tasking
Job description
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