Customer Success Coach - Karachi - Leading Edge

    Leading Edge
    Leading Edge Karachi

    1 month ago

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    Description

    As a Customer Success Coach at Leading Edge, you will be responsible for establishing and maintaining strong customer relationships during the initial phase of the customer journey. Your goal will be to onboard new customers by implementing technology and ensuring early product adoption.

    You will educate customers on the value of our products, features, and AI technology. Acting as the primary point of contact for new customers, particularly larger ones, you will guide them through initial hardware/software setup and system training.

    Monitoring customer progress and activities to ensure timely adoption and activation will be crucial. Collaboration with cross-functional teams to resolve complex issues and improve customer experience will also be a key aspect of this role.

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