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  • Service Quality Analyst - Karachi - Meezan Bank - Careers | Job Opportunities | Islamic Banking

    Meezan Bank - Careers | Job Opportunities | Islamic Banking
    Meezan Bank - Careers | Job Opportunities | Islamic Banking Karachi

    2 months ago

    Full time ₨900,000 - ₨1,200,000 (PKR) per year *
    Description

    Service Quality Analyst

    Eligibility 

    Qualification:

    • Minimum Bachelor's preferably Master's from an HEC recognized institute/university. Qualification in Islamic Banking will be preferred.

    Experience:

    • Minimum 2 years of relevant experience in service industry 

    Skills Required:

    • Proficient in using QA tools e.g. (CRM systems, advance Excel, PowerPoint and Power BI)
    • Excellent written and verbal communication
    • Good reporting and data interpretation
    • Strong analytical and problem-solving skills.
    • Knowledge of customer service processes and standards i.e. (branch banking, call center & operations) will be a plus

    Responsibilities:

    • Monitoring and evaluating customer interactions to ensure quality standards are met.
    • Identifying service gaps and recommending improvements.
    • Preparing and presenting scorecards & dashboards to management.
    • Supporting the development and implementation of Quality Assurance policies and procedures.
    • Assisting in customer satisfaction and service improvement initiatives.
    • Developing and monitoring internal SLAs and departmental performance metrics.

    Department:

    Service Quality Department – Customer Support Group

    Location:

    Head Office - Karachi

    Last Date:

    18th September, 2025

    * This salary range is an estimation made by beBee
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